This is a multipart message in MIME format. ------=_NextPart_000_023C_01DAD463.3BF9AC00 Content-Type: multipart/alternative; boundary="----=_NextPart_001_023D_01DAD463.3BF9AC00" ------=_NextPart_001_023D_01DAD463.3BF9AC00 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim and Sharon, =20 After reviewing this and looking for solutions utilizing our current = billing system, I have not been able to find a scalable solution for = this client population. I am initiating the process to have this = functionality added as soon as possible. In the meantime, we are = reviewing the proposed solution below with accounting to confirm = potential impact there before making this change but wanted to get your = thoughts from the operations perspective as well. Let me know if you = have any concerns or questions with the solution outlined below. =20 * All current and new clients tagged with VCH in ClearCare by Local = office partners=20 * This is critical in ensuring the success of this process * Any clients that are not tagged are at risk of being excluded from the = process. * Any clients that are tagged incorrectly as VCH are at risk of being = included in the process. * VCH Tagged clients finalized in ClearCare on Tuesday per standard = billing process.=20 * VCH Tagged clients invoiced in ClearCare on Wednesday * ClearCare invoices provided to VCH in leu of NetSuite invoices =20 Other Questions: * I would like to reach out to VCH directly to collaborate with them for = the future state invoices in NetSuite. Are you aware if there is a = specific contact I should reach out to or should we utilize the email = address included in this communication, NSCSILClerks@vch.ca = ? =20 =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Lito Delapena =20 Sent: Thursday, July 11, 2024 4:56 PM To: Timothy Thomas Cc: kristy.poyner@thekey.com; Sharon Speirs Subject: Re: billing for VCH - [#862683] =20 HI Tim, found a window of time where we can discuss the VCH invoicing concerns = as a group on monday, let me know if that time frame works for you =20 thank you, Lito Delapena Manager Customer Contact & Collections Center Please note my email has changed:=20 = lito.delapena@thekey.com=20 619-722-8561 Ext. 190013=20 =09 TheKey.com=20 =20 =20 =20 On Thu, Jul 11, 2024 at 12:57=E2=80=AFPM Timothy Thomas > wrote: Any news on this issue with VCH =20 On Wed, Jul 10, 2024 at 11:07=E2=80=AFPM > wrote: Hi Lito, =20 Apologies for the delay. My calendar is up to date if you=E2=80=99d like = to schedule time to review. =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: lito.delapena@thekey.com = >=20 Sent: Tuesday, July 9, 2024 3:34 PM To: 'Sharon Speirs' >; = 'Timothy Thomas' > Cc: Kristy.Poyner@thekey.com =20 Subject: RE: billing for VCH - [#862683] =20 HI Tim and Sharon, I would need to connect with Kristy and the invoicing team as they would = be able to provide additional