--0000000000001e1e21061cffd3f4 Content-Type: multipart/alternative; boundary="0000000000001e1e21061cffd3f3" --0000000000001e1e21061cffd3f3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Tim, found a window of time where we can discuss the VCH invoicing concerns as a group on monday, let me know if that time frame works for you thank you, Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Thu, Jul 11, 2024 at 12:57=E2=80=AFPM Timothy Thomas wro= te: > Any news on this issue with VCH > > On Wed, Jul 10, 2024 at 11:07=E2=80=AFPM wrote= : > >> Hi Lito, >> >> >> >> Apologies for the delay. My calendar is up to date if you=E2=80=99d like= to >> schedule time to review. >> >> >> >> Thank you, >> >> *Kristy Poyner* >> >> Billing Manager >> >> Kristy.Poyner@thekey.com >> >> [image: TheKey] >> >> >> >> *From:* lito.delapena@thekey.com >> *Sent:* Tuesday, July 9, 2024 3:34 PM >> *To:* 'Sharon Speirs' ; 'Timothy Thomas' > tt@thekey.com> >> *Cc:* Kristy.Poyner@thekey.com >> *Subject:* RE: billing for VCH - [#862683] >> >> >> >> HI Tim and Sharon, >> >> >> I would need to connect with Kristy and the invoicing team as they would >> be able to provide additional insight to current billing practices and w= hat >> we can accommodate in terms of the overnight shifts. >> >> >> >> Kristy- Can you let me know when you have a few mins to discuss VCH >> >> >> Thank you, >> >> Lito >> >> >> >> *From:* Sharon Speirs >> *Sent:* Tuesday, July 9, 2024 11:30 AM >> *To:* Lito Delapena ; Timothy Thomas > tt@thekey.com> >> *Subject:* Fwd: billing for VCH - [#862683] >> >> >> >> FYI >> >> I replied back that we are looking into it but I did not include Cathy a= s >> I did not want her to think I was jumping over her, I just want to work >> with this referral as best we can and saying no is not really the option= I >> want to go with - if there is something I could do manually to make it >> easier for all I would be more than happy to do so. >> >> Sharon >> >> Sharon >> >> >> >> *Sharon, Speirs* >> >> >> >> General Manager >> >> Vancouver, BC >> >> Office: 778.279.3634 >> >> sspeirs@thekey.com >> >> >> >> *TheKey.ca* >> >> >> >> [image: TheKey] >> >> >> >> >> >> >> >> >> >> >> >> ---------- Forwarded message --------- >> From: *NS CSIL Clerks* >> Date: Tue, Jul 9, 2024 at 11:19=E2=80=AFAM >> Subject: RE: billing for VCH - [#862683] >> To: Cathy Saari , NS CSIL Clerks > > >> Cc: sspeirs@thekey.com >> >> >> >> Hi Cathy, >> >> I understand, but sometimes the communication to get clarification from >> your agency and our scheduling team to resolve the confusion that the st= yle >> brings, will cause us to hold on the invoice from going to the AP for >> payment the same day from the batch. >> >> >> >> Regards, >> >> Nasrin >> >> >> >> *From:* Cathy Saari >> *Sent:* Tuesday, July 09, 2024 11:11 AM >> *To:* NS CSIL Clerks