This is a multipart message in MIME format. ------=_NextPart_000_04D8_01DAB119.BE03F4C0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_04D9_01DAB119.BE03F4C0" ------=_NextPart_001_04D9_01DAB119.BE03F4C0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable HI Alyson, =20 I apologize I have been out of the office. Yes, this ticket created. = Ticket#809574. =20 Thanks, =20 =20 Lisa Barker=20 Manager, Cash Application lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Alyson Rohane =20 Sent: Tuesday, May 28, 2024 2:17 PM To: Lito Delapena ; lisa.barker@thekey.com Cc: eclark@thekey.com; laszlo.kovacs@thekey.com; Timothy Thomas = Subject: Re: Fresh Desk Queue modification of New Email Account - = [#794616] =20 Hi, @Lito Delapena - Can you please = send this communication (email with the FAQ attached) out to all = e-transfer customers by EOB today?=20 =20 Email Template: = https://docs.google.com/document/d/1iBGKnluCdADPEnmtcmDmOg_5SpcQAclBqWF9C= xOYGRM/edit?usp=3Dsharing English FAQ: = https://docs.google.com/document/d/1mNPFRhtVGI7G2L4v49SQSB7q8S9RlblB/edit= ?rtpof=3Dtrue French FAQ: = https://docs.google.com/document/d/1NONpd_jGXtG1RfLKWb6M0E91n2m4kdA9/edit= ?rtpof=3Dtrue =20 Hello, @Lisa Barker can you please = confirm if you see the FreshDesk ticket created from Tim's test? The = amount is $5 to the Vancouver bank account.=20 =20 On Tue, May 28, 2024 at 11:22=E2=80=AFAM Timothy Thomas > wrote: Agreed, attaching the FAQ is a great idea.=20 =20 If the help desk could assist us that would be great. I believe they = have the latest list of e-transfer clients. =20 On Tue, May 28, 2024 at 1:44=E2=80=AFPM > wrote: Hi Tim- =20 Thank you for putting this together. I am good with the attached email = to be sent to clients, and recommend we attach the FAQ so they can use = that to enroll in PAD if they desire to do so without calling the Help = Desk.=20 =20 Are you going to have the field leadership team send those out, or is = this something you=E2=80=99d like Help Desk to send for you? =20 Elizabeth Clark=20 Director =20 =20 =20 From: Timothy Thomas >=20 Sent: Thursday, May 23, 2024 6:15 AM To: Alyson Rohane > Cc: eclark@thekey.com ; Aaron Worob = >; = lisa.barker@thekey.com ; = laszlo.kovacs@thekey.com =20 Subject: Re: Fresh Desk Queue modification of New Email Account - = [#794616] =20 Here's a draft of the communication. Let me know what you think. =20 https://docs.google.com/document/d/1iBGKnluCdADPEnmtcmDmOg_5SpcQAclBqWF9C= xOYGRM/edit?usp=3Dsharing =20 On Thu, May 23, 2024 at 9:11=E2=80=AFAM Timothy Thomas > wrote: Sure. I can initiate an e-transfer from one of our bank accounts. Let me = know if this is what you had in mind.=20 =20 On Wed, May 22, 2024 at 6:38=E2=80=AFPM Alyson Rohane = > wrote: Thank you @Elizabeth Clark ! To recap our = call earlier, Tim will be sending out communication to the impacted = clients to notify them of this change that will go into effect Monday, = June 3rd. Does thi