Re: Fresh Desk Queue modification of New Email Account - [#794616]

--000000000000b9b9750619887c83 Content-Type: multipart/alternative; boundary="000000000000b9b9740619887c82" --000000000000b9b9740619887c82 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, @Lito Delapena - Can you please send this communication (email with the FAQ attached) out to all e-transfer customers by EOB today? *Email Template:* https://docs.google.com/document/d/1iBGKnluCdADPEnmtcmDmOg_5SpcQAclBqWF9CxO= YGRM/edit?usp=3Dsharing *English FAQ*: https://docs.google.com/document/d/1mNPFRhtVGI7G2L4v49SQSB7q8S9RlblB/edit?r= tpof=3Dtrue *French FAQ*: https://docs.google.com/document/d/1NONpd_jGXtG1RfLKWb6M0E91n2m4kdA9/edit?r= tpof=3Dtrue *Hello, *@Lisa Barker can you please confirm if you see the FreshDesk ticket created from Tim's test? The amount is $5 to the Vancouver bank account. On Tue, May 28, 2024 at 11:22=E2=80=AFAM Timothy Thomas wro= te: > Agreed, attaching the FAQ is a great idea. > > If the help desk could assist us that would be great. I believe they have > the latest list of e-transfer clients. > > On Tue, May 28, 2024 at 1:44=E2=80=AFPM wrote: > >> Hi Tim- >> >> >> >> Thank you for putting this together. I am good with the attached email t= o >> be sent to clients, and recommend we attach the FAQ so they can use that= to >> enroll in PAD if they desire to do so without calling the Help Desk. >> >> >> >> Are you going to have the field leadership team send those out, or is >> this something you=E2=80=99d like Help Desk to send for you? >> >> >> >> Elizabeth Clark >> >> Director >> >> >> >> >> >> >> >> *From:* Timothy Thomas >> *Sent:* Thursday, May 23, 2024 6:15 AM >> *To:* Alyson Rohane >> *Cc:* eclark@thekey.com; Aaron Worob ; >> lisa.barker@thekey.com; laszlo.kovacs@thekey.com >> *Subject:* Re: Fresh Desk Queue modification of New Email Account - >> [#794616] >> >> >> >> Here's a draft of the communication. Let me know what you think. >> >> >> >> >> https://docs.google.com/document/d/1iBGKnluCdADPEnmtcmDmOg_5SpcQAclBqWF9= CxOYGRM/edit?usp=3Dsharing >> >> >> >> On Thu, May 23, 2024 at 9:11=E2=80=AFAM Timothy Thomas w= rote: >> >> Sure. I can initiate an e-transfer from one of our bank accounts. Let me >> know if this is what you had in mind. >> >> >> >> On Wed, May 22, 2024 at 6:38=E2=80=AFPM Alyson Rohane >> wrote: >> >> Thank you @Elizabeth Clark ! To recap our call >> earlier, Tim will be sending out communication to the impacted clients t= o >> notify them of this change that will go into effect *Monday, June 3rd.* >> Does this timeline work for you? >> >> >> >> *Hey, @Timothy Thomas * - Do you want to do any >> functional testing with this? >> >> >> Thank you! -- >> >> *Alyson Rohane* >> >> Senior Continuous Improvement Analyst >> >> alyson.rohane@thekey.com >> >> [image: Image removed by sender.] >> >> >> >> On Wed, May 22, 2024 at 9:42=E2=80=AFAM wrote: >> >> + Alyson to confirm this is up and running and/or if we should test it. >> >> >> >> Elizabeth Clark >> >> Director >> >> >> >