--000000000000b32682062de4ae8e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks DeAnna Apparently he sent a cheque already. Can you see if we have received it? It was sent to the the P.O. Box address in Toronto. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Mon, Feb 10, 2025 at 12:50=E2=80=AFPM DeAnna Brown wrote: > Hi Timon, > > Thank you for forwarding Frank=E2=80=99s response regarding the POA reque= st. Since > he stated that the account is jointly held with his mother, we will need > documentation confirming his authorized access=E2=80=94such as a voided c= heck or a > redacted bank statement verifying joint ownership. > > If he is unable to provide this, his mother will need to sign the require= d > payment authorization forms herself. > > Thanks, > DeAnna Brown > > > *ltci@thekey.com Long Term Care Insurance Customer > Service - (855)-205-8007Long Term Care Insurance Fax - (813) 693-5625* > *Billing@thekey.com * > *866-226-1702* > > On Mon, 10 Feb at 9:36 AM , Timon Page wrote: > Fyi, here is the response from Frank: > > fvona@rogers.com > 9:28=E2=80=AFAM (6 minutes ago) > to me > The account from which you withdraw the funds is held jointly by my mothe= r > and I so you will not require a POA - besides, she is competent so a POA > would not apply. > Frank. > > Sent from my iPhone > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > On Mon, Feb 10, 2025 at 9:10=E2=80=AFAM Timon Page wrote: > >> Good morning DeAnna >> >> Yes, I am actively following up on this matter. I have sent another emai= l >> to Frank this morning and I will see Magda this week. I will ask her to >> sign it if I cannot get in contact with Frank. >> >> Best regards, >> * Timon Page * >> General Manager, Ontario >> *Please note my email address has changed:* >> timon.page@thekey.com >> Mobile: (437) 223-0841 >> TheKey.com >> >> >> >> On Mon, Feb 10, 2025 at 8:25=E2=80=AFAM DeAnna Brown >> wrote: >> >>> Good Morning, >>> >>> I am following up on my last inquiry. I see that new documents were >>> uploaded, thank you! However, now we have another issue. The person who= se >>> payment information was provided on the PAF is not the person who signe= d >>> the document. >>> In order to be compliant with our legal and payment processing policies= , >>> we will need to obtain a PAF that has the signature of the person whose >>> payment information is provided, authorizing us to charge their account= . >>> Alternatively, we will need proof that the signer is authorized to use = the >>> provided payment information. This can be verified by having the signer >>> listed on the account (e.g., by providing a voided check) or by submitt= ing >>> a copy of a POA granting the signer authority to use the payment