----==_mimepart_67aa3c67967a8_4903f933c070080308276bd Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timon, Thank you for forwarding Frank=E2=80=99s response regarding= the POA request. Since he stated that the account is jointly held with h= is mother, we will need documentation confirming his authorized access=E2= =80=94such as a voided check or a redacted bank statement verifying joint= ownership. If he is unable to provide this, his mother will need to = sign the required payment authorization forms herself. Thanks, DeAnn= a Brown ltci@thekey.com Long Term Care Insurance Customer Service - (855= )-205-8007 Long Term Care Insurance Fax - (813) 693-5625 Billing@thekey.c= om 866-226-1702 = = On Mon, 10 Feb at 9:36 AM , Timon Page wrote:= = Fyi, here is the response from Frank: = = = = = fvona@rogers.com = = = = 9:28=E2=80=AFAM (6 minutes ago) = = = = = = = = to=C2=A0me = = = = = = = = = = = = = = The account from which you withdraw the funds is held jointly by my mo= ther and I so you will not require a POA - besides, she is competent so a= POA would not apply.=C2=A0 Frank.=C2=A0 = = Sent from my iPhone = = = = = = = Best regards, =C2=A0Timon Page = = General Manager, Ontario = = = Please note my email address has changed: = = timon.page@thekey.com = = Mobile: (437) 223-0841 = = TheKey.com = = = = = = = = On Mon, Feb 10, 2025 at 9:10=E2=80=AFAM Timon Page wrote: = = = = Good morning=C2=A0DeAnna = = Yes, I am actively following up on this matter. I have sent another emai= l to Frank this morning and I will see Magda this week. I will ask her to= sign it if I cannot get in contact with Frank.=C2=A0 = = = Best regards, =C2=A0Timon Page = = General Manager, Ontario = = = Please note my email address has changed: = = timon.page@thekey.com = = Mobile: (437) 223-0841 = = TheKey.com = = = = = = = On Mon, Feb 10, 2025 at 8:25=E2=80=AFAM DeAnna Brown wrote: = = = = = Good Morning, = = I am following up on my last inquiry. I see that new documents were uplo= aded, thank you! However, now we have another issue. The person whose pay= ment information was provided on the PAF is not the person who signed the= document. = = In order to be compliant with our legal and payment processing policies,= we will need to obtain a PAF that has the signature of the person whose = payment information is provided, authorizing us to charge their account. = Alternatively, we will need proof that the signer is authorized to use th= e provided payment information. This can be verified by having the signer= listed on the account (e.g., by providing a voided check) or by submitti= ng a copy of a POA granting the signer authority to use the payment infor= mation. = = Without formal documentation verifying this authorization, we will be in= violation of PCI compliance standards. This exposes us to potential secu= rity risks and leaves us vulnerable if the client decides to dispute any = charges. Without proof of authorization, we would be una