--000000000000944a7805f9a1a989 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No one followed up with Sylvain and now he is emailing me again for an explanation that I don=E2=80=99t have. Can someone reach out to him please Thank you Take Care ---------- Forwarded message --------- From: Coulombe, Genevieve Date: Fri, Apr 14, 2023 at 4:07 PM Subject: FW: New system To: Allison Brennan , Allison Brennan , Sylvain Coulombe Hi Allison, I don=E2=80=99t know what to say/think anymore. There was a flu= rry of emails a few weeks ago including Cheryl and the end result was to keep the payment method the same =E2=80=93 automated credit card payments with no ex= tra merchant fees. Can you help me understand the options we have and then if we opt for this self-serve payment app how to go about accessing it (ID, default password, URL)? Or if you know someone who could clearly and accurately discuss this with me? I=E2=80=99m at my wits end with this. It shouldn=E2=80=99t be so difficult. Gen *From:* Ali Malik *Sent:* Friday, April 14, 2023 3:58 PM *To:* Sylvain Coulombe ; Coulombe, Genevieve *Subject:* New system [EXTERNAL] ------------------------------ Hey Sylvain and Genevieve, Wanted to check in and see if you guys had access to our versapay portal? Starting next week you can pay for the invoices on your own straight from portal. You can use whichever payment method you prefer. This week we went in and charged the creditcard with our old system. So please do not pay this week's invoice. You will receive next week's invoice on Wednesday and can go in yourselves to pay that. thank you --=20 *Ali Malik* Manager - Financial Operations ATTENTION : This email originated outside your organization. Exercise caution before clicking links, opening attachments, or responding with personal information. ------------------------------ --=20 Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] --000000000000944a7805f9a1a989 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No one followed up with Sylvain and now he is emailing me= again for an explanation that I don=E2=80=99t have. Can someone reach out to him please Thank you Take Care=C2=A0 ----= ------ Forwarded message --------- From: Coulombe, Genevieve < Genevieve.Coulombe@cibc.com >= ; Date: Fri, Apr 14, 2023 at 4:07 PM Subject: FW: New system To: Allison Brennan < all= ison.brennan@thekey.com >, Allison Brennan < allison.brennan@homecareassistance.com >, Sylvain Coulombe < s.coulom= be@f5.com > Hi Allison, I don=E2=80=99t know what to say/think anymo= re. There was a flurry of emails a few weeks ago including Cheryl and the e= nd result was to keep the payment method the same =E2=80=93 automated credit card payments with no extra merchant fees. =C2=A0 Can you help me understand the options we have and then = if we opt for this self-s