--00000000000059996505f9a1c464 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Allison, I sent an email to both Sylvain and Genevieve. Let me forward that email to you guys. thanks On Tue, Apr 18, 2023 at 3:53=E2=80=AFPM Allison Brennan wrote: > No one followed up with Sylvain and now he is emailing me again for an > explanation that I don=E2=80=99t have. > > Can someone reach out to him please > > Thank you Take Care > > ---------- Forwarded message --------- > From: Coulombe, Genevieve > Date: Fri, Apr 14, 2023 at 4:07 PM > Subject: FW: New system > To: Allison Brennan , Allison Brennan allison.brennan@homecareassistance.com>, Sylvain Coulombe s.coulombe@f5.com> > > > Hi Allison, I don=E2=80=99t know what to say/think anymore. There was a f= lurry of > emails a few weeks ago including Cheryl and the end result was to keep th= e > payment method the same =E2=80=93 automated credit card payments with no = extra > merchant fees. > > > > Can you help me understand the options we have and then if we opt for thi= s > self-serve payment app how to go about accessing it (ID, default password= , > URL)? Or if you know someone who could clearly and accurately discuss thi= s > with me? > > > > I=E2=80=99m at my wits end with this. It shouldn=E2=80=99t be so difficul= t. > > > > Gen > > > > *From:* Ali Malik > *Sent:* Friday, April 14, 2023 3:58 PM > *To:* Sylvain Coulombe ; Coulombe, Genevieve Genevieve.Coulombe@cibc.com> > *Subject:* New system > > > > [EXTERNAL] > ------------------------------ > > Hey Sylvain and Genevieve, > > > > Wanted to check in and see if you guys had access to our versapay portal? > > > > Starting next week you can pay for the invoices on your own straight from > portal. You can use whichever payment method you prefer. > > > > This week we went in and charged the creditcard with our old system. So > please do not pay this week's invoice. > > > > You will receive next week's invoice on Wednesday and can go in yourselve= s > to pay that. > > > > thank you > > > > -- > > *Ali Malik* > > Manager - Financial Operations > > > > ATTENTION : This email originated outside your organization. Exercise > caution before clicking links, opening attachments, or responding with > personal information. > ------------------------------ > -- > > > Allison Brennan > > *Client Success Manager* > > > *Office: 519-954-2111* > > *Direct Line: 437-216-2865* > > *Fax: 519-489-1370* > > TheKey.ca > > [image: TheKey] > --=20 *Ali Malik* Manager - Financial Operations --00000000000059996505f9a1c464 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Allison, I sent an email=C2=A0to bo= th Sylvain and Genevieve. Let me forward that email to you guys. = thanks On Tue, Apr 18, 2023 at 3:53=E2=80=AFPM Allison = Brennan < allison.brennan@t= hekey.com > wrote: No one followed up with Sylvain and now he is = emailing me again for an explanation that I don=E2=80=99t have. Can someo