--000000000000936c42061bb72f29 Content-Type: multipart/alternative; boundary="000000000000936c40061bb72f28" --000000000000936c40061bb72f28 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning My concern is that before we do that let=E2=80=99s make sure they have the =E2=80=9Coverdue=E2=80=9D invoices that are adding up to such a large amoun= t. We have never in the years with this society had any issues with payments so I would like Cathy to follow up just to ensure they have all of the necessary paperwork for their accounting department to pay us. I think Cathy has asked for a list of the past due invoices so she can approach the appropriate department. We will work on this if you don=E2=80=99t mind giving us the invoices. Kind regards Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Tue, Jun 25, 2024 at 5:41=E2=80=AFAM wrote: > Hello Cathy & Sharon > > > > FYI on the below inquiry and intent to add interest to these invoices > moving forward if they=E2=80=99re payment is delayed beyond 30 days, as a= greed to > in the contract. If there is anything we can be doing differently to help > avoid these delays on the Collections side, please let us know. > > > > Elizabeth Clark > > Director > > > > > > *From:* eclark@thekey.com > *Sent:* Tuesday, June 25, 2024 5:30 AM > *To:* 'Steve Koyanagi' ; 'Tammi Franzese' tammi.franzese@thekey.com>; 'Timothy Thomas' > *Cc:* 'Lito Delapena' ; 'Laszlo Kovacs' laszlo.kovacs@thekey.com>; 'Michelle Hudgins' > > *Subject:* CAD Facility Contract Language- Elizabeth Fry Locations > > > > Hello- > > > > Reaching out in hopes we can comb through our contract templates in Canad= a > and get this verbiage removed. For our contracts with Elizabeth Fry (if > memory serves) the language is too ambiguous (its either due upon receipt > or its not, the =E2=80=9Cup to 30 days=E2=80=9D is grey in my experience = with contract > terms). Additionally, this client is past due $20k or so and I=E2=80=99d = like us > to apply interest to their invoices due to delayed payment. > > > > Any concerns with updating our language? > > > > Tim- > > > > I am turning interest on for this customer, so billing for that is > automatic after they hit 30 days past due, at 1.5%. If they are willing > to work with us and ensure payment is not delayed for any reason beyond > those 30 days, no interest will generate. Please let me know if you have > any questions or concerns. They=E2=80=99re past due by about $21k. > > > > > > > > > > Kind regards- > > > > Elizabeth Clark > > Director > > CI & Transformation > > Finance Onboarding & Experience > > Collections > > Billing Help Desk > > > > *TheKey* > > Office|Cell : 619-822-4855 > > eclark@thekey.com > > > > *TheKey.com * > > > > [image: TheKey] > > > > > > > > > --000000000000936c40061bb72f28 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning