This is a multipart message in MIME format. ------=_NextPart_000_07D0_01DAC6C2.50AA8B00 Content-Type: multipart/alternative; boundary="----=_NextPart_001_07D1_01DAC6C2.50AA8B00" ------=_NextPart_001_07D1_01DAC6C2.50AA8B00 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Hello Cathy & Sharon FYI on the below inquiry and intent to add interest to these invoices moving forward if they're payment is delayed beyond 30 days, as agreed to in the contract. If there is anything we can be doing differently to help avoid these delays on the Collections side, please let us know. Elizabeth Clark Director From: eclark@thekey.com Sent: Tuesday, June 25, 2024 5:30 AM To: 'Steve Koyanagi' ; 'Tammi Franzese' ; 'Timothy Thomas' Cc: 'Lito Delapena' ; 'Laszlo Kovacs' ; 'Michelle Hudgins' Subject: CAD Facility Contract Language- Elizabeth Fry Locations Hello- Reaching out in hopes we can comb through our contract templates in Canada and get this verbiage removed. For our contracts with Elizabeth Fry (if memory serves) the language is too ambiguous (its either due upon receipt or its not, the "up to 30 days" is grey in my experience with contract terms). Additionally, this client is past due $20k or so and I'd like us to apply interest to their invoices due to delayed payment. Any concerns with updating our language? Tim- I am turning interest on for this customer, so billing for that is automatic after they hit 30 days past due, at 1.5%. If they are willing to work with us and ensure payment is not delayed for any reason beyond those 30 days, no interest will generate. Please let me know if you have any questions or concerns. They're past due by about $21k. Kind regards- Elizabeth Clark Director CI & Transformation Finance Onboarding & Experience Collections Billing Help Desk TheKey Office|Cell : 619-822-4855 eclark@thekey.com TheKey.com ------=_NextPart_001_07D1_01DAC6C2.50AA8B00 Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable v\:* = {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hello Cathy & = Sharon FYI on the below inquiry and intent to add interest to = these invoices moving forward if they’re payment is delayed beyond = 30 days, as agreed to in the contract. If there is anything we can be = doing differently to help avoid these delays on the Collections side, = please let us know. <span = style=3