--000000000000ccbe67061fa6e85e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc No payments are being processed by my team. Sue Pinder was originally a Mavencare client and we cannot locate the hard copies of the documentation so we will have to re-do the paperwork. We will let you know when this is done and uploaded to Clearcare. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Wed, Aug 14, 2024 at 10:53=E2=80=AFAM Marc Atkinson = wrote: > Hi Kristal and Timon, > > Please reference the emails below regarding payments for Susan "Sue" > Pinder (https://torontohca.clearcareonline.ca/clients/1000000000040435/). > > After reviewing her account, it seems as if payments are being ran throug= h > Stripe, using the client's credit card. Can your office please confirm if > your office is running these payments? Ideally, since we have now > transitioned into Versapay, we should be adding her credit card into VP a= nd > set payments for autopay. Her card's expiration date is changing at the e= nd > of this month to 09/27. > > Please advise on this. Thank you! > > On Tue, 30 Jul at 3:59 PM , Jose Morales wrote: > Hi Team, > > Client 146272 Susan "Sue" Pinder > > There is not payment method on file in Versapay. And there is no payment > information in clear care. Please provide a signed PAF or signed CCA and > we'll update Versapay with a payment method as advised. > > > Thank you for your time > > Jose Morales > Billing Help Desk Billing@thekey.com 866-226-1702 > W: TheKey.com > > [image: TheKey] > > > On Tue, 30 Jul at 7:06 AM , 146272 Susan Pinder C/ O Linda Creighton lepcreighton@gmail.com> wrote: > Hello, > The cc numbers have not changed. It is just the expiry date and I have > given that to you. > There is nothing more to update. > > Thank you, > Linda > > > > On Mon, Jul 29, 2024 at 4:29=E2=80=AFPM Jose Morales = wrote: > >> Hi Kristal, >> >> Thank you for taking the time to write us an email. We'll start working >> on this and follow up with you once we have an update. Question for you >> Linda, would you like to call (866-226-1702) billing help desk Monday - >> Friday between 8am - 5pm EST? We can assist you in updating the payment >> method. >> >> >> Thank you for your time, >> >> Jose Morales >> Billing Help Desk Billing@thekey.com 866-226-1702 >> W: TheKey.com >> >> [image: TheKey] >> >> >> On Mon, 29 Jul at 9:47 AM , Kristal Parris >> wrote: >> Hi Linda, >> >> I am looping in billing @TheKey Billing to update >> cc account information. >> >> Kristal Parris RN, BScN >> Client Success Manager >> Tel: 416-488-8777 >> Email: kristal.parris@thekey.com >> Website: TheKey.ca >> >> [image: TheKey] >> >> >> On Fri, Jul 26, 2024 at 11:48=E2=80=AFAM L Pinder-Creighton > lepcreighton@gmail.com> wrote: >> >>> Hi, >>> >>> The credit card you have on file for Susan Pinder expires in August; th= e >>> new expir