----==_mimepart_66bcc4cc9513c_1cd3f9cd2f90c6476231716 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Kristal and Timon, Please reference the emails below regarding pay= ments for Susan "Sue" Pinder (https://torontohca.clearcareonline.ca/clien= ts/1000000000040435/). After reviewing her account, it seems as if pa= yments are being ran through Stripe, using the client's credit card. Can = your office please confirm if your office is running these payments? Idea= lly, since we have now transitioned into Versapay, we should be adding he= r credit card into VP and set payments for autopay. Her card's expiration= date is changing at the end of this month to 09/27. Please advise on= this. Thank you! = = On Tue, 30 Jul at 3:59 PM , Jose Morales wrote: = = Hi Team, = = Client 146272 Susan "Sue" Pinder = = There is not payment method on file in Versapay. And there is no payment= information in clear care. =C2=A0Please provide a signed PAF or signed C= CA and we'll update Versapay with a payment method as advised. = = = = = Thank you for your time=C2=A0 = = Jose Morales = = = Billing Help Desk Billing@thekey.com 866-226-1702 = W:=C2=A0TheKey.com = =C2=A0 = = = = =C2=A0 = = = = On Tue, 30 Jul at 7:06 AM , 146272 Susan Pinder C/ O Linda Creighton wrote:=C2=A0 Hello, The cc numbers have not change= d.=C2=A0 It is just the expiry date and I have given that to you. = There is nothing more to update. = = Thank you, = Linda = = = = = = On Mon, Jul 29, 2024 at 4:29=E2=80=AFPM Jose Morales wrote: = = = = Hi=C2=A0Kristal,=C2=A0 = = Thank you for taking the time to write us an email.=C2=A0 We'll start wo= rking on this and follow up with you once we have an update.=C2=A0 Questi= on for you Linda, would you like to call =C2=A0(866-226-1702) billing hel= p desk Monday - Friday between 8am - 5pm EST?=C2=A0 We can assist you in = updating the payment method. = = Thank you for your time,=C2=A0 = = Jose Morales = = = Billing Help Desk Billing@thekey.com 866-226-1702 = W:=C2=A0TheKey.com = =C2=A0 = = = = =C2=A0 = = = On Mon, 29 Jul at 9:47 AM , Kristal Parris = wrote:=C2=A0 = Hi Linda,=C2=A0 = = I am looping=C2=A0 in billing=C2=A0@TheKey Billing to update cc account = information.=C2=A0 = = = Kristal Parris RN, BScN = Client Success Manager Tel: 416-488-8777 = Email: kristal.parris@thekey.com = = Website:=C2=A0TheKey.ca = = = = = = = = = On Fri, Jul 26, 2024 at 11:48=E2=80=AFAM L Pinder-Creighton wrote: = = Hi, = The credit card you have on file for Susan Pinder expires in August; the= new expiry is=C2=A0 09/27. = = Please let me know you have received this email and who you have forward= ed this email=C2=A0to. = = Regards, = Linda Creighton ----==_mimepart_66bcc4cc9513c_1cd3f9cd2f90c6476231716 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Kristal and Timon, Please reference the emails below regarding payments for= Susan "Sue" Pinder ( https://torontohca.clearcareon= line.ca/clients/1000000000040