--00000000000037cc1e0613dc2da7 Content-Type: multipart/alternative; boundary="00000000000037cc1d0613dc2da6" --00000000000037cc1d0613dc2da6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, I will let the client know this is legit. Appreciate the explanation, Cheryl On Fri, Mar 15, 2024 at 4:57=E2=80=AFPM wrote: > Hello Tim > > > > Bombora is a tool set up before my time here and unfortunately, I have no > line of sight to what is displayed on a statement or contacts to that too= l > right now. I can say it=E2=80=99s been consistently displayed as such, si= nce we > started using that tool, so I am hoping we can have a conversation with > this client and offer him some assurance knowing it=E2=80=99s not a broad= concern > or issue across our customer population. > > > > Once the remainder of Canada is fully integrated, we will cease the use o= f > all those ancillary tools (Stripe, Bambora, etc.) and begin the welcome > calls where all of the systems and processes are discussed with clients w= ho > make themselves available for that call. > > > We appreciate you bringing this to our attention. Let me know if we can > help with the client conversation. > > > > Elizabeth Clark > > *Director, CI & Transformation* > > *Long Term Care Insurance, Onboarding* > > > > *TheKey* > > > > > > > > > > *From:* Timothy Thomas > *Sent:* Friday, March 15, 2024 12:45 PM > *To:* Cheryl Cartwright ; Elizabeth Clark eclark@thekey.com> > *Cc:* Laszlo Kovacs ; TheKey Billing billing@thekey.com> > *Subject:* Re: Company name as it appears on client's credit cards > > > > adding in @Elizabeth Clark > > > > On Fri, Mar 15, 2024 at 3:40=E2=80=AFPM Cheryl Cartwright > wrote: > > Good Afternoon, > > > > One of our clients is concerned that his payment to TheKey is not going t= o > TheKey based on how it is appearing on his credit card statement. He > expected to see Home Care Assistance or TheKey but instead it is appearin= g > at Bambora Internet PSP. Can you confirm if this is indeed TheKey? If so, > are we informing our clients of this in the initial call from Billing? > > > > Thanks, > > > > Cheryl > > > > > -- > > *Tim Thomas* > > Head of Canada Division > > *Please note my email has changed:* > > tt@TheKey.com > > (514) 591-9387 > > *TheKey.ca * > > [image: Image removed by sender. TheKey] > > > --00000000000037cc1d0613dc2da6 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, I will let the client know this is legit.=C2=A0= Appreciate the explanation, Ch= eryl=C2=A0 On Fri, Mar 15, 2024 at 4:57=E2=80=AFPM < eclark@thekey.com > wrote: Hello Tim =C2=A0 Bombora is a tool set up before my tim= e here and unfortunately, I have no line of sight to what is displayed on a= statement or contacts to that tool right now. I can say it=E2=80=99s been = consistently displayed as such, since we started using that tool, so I am h= oping we can have a conversation with this client and offer