This is a multipart message in MIME format. ------=_NextPart_000_04D8_01DA76D8.4AD6B710 Content-Type: multipart/alternative; boundary="----=_NextPart_001_04D9_01DA76D8.4AD6B710" ------=_NextPart_001_04D9_01DA76D8.4AD6B710 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim =20 Bombora is a tool set up before my time here and unfortunately, I have = no line of sight to what is displayed on a statement or contacts to that = tool right now. I can say it=E2=80=99s been consistently displayed as = such, since we started using that tool, so I am hoping we can have a = conversation with this client and offer him some assurance knowing = it=E2=80=99s not a broad concern or issue across our customer = population.=20 =20 Once the remainder of Canada is fully integrated, we will cease the use = of all those ancillary tools (Stripe, Bambora, etc.) and begin the = welcome calls where all of the systems and processes are discussed with = clients who make themselves available for that call.=20 We appreciate you bringing this to our attention. Let me know if we can = help with the client conversation. =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 =20 =20 From: Timothy Thomas =20 Sent: Friday, March 15, 2024 12:45 PM To: Cheryl Cartwright ; Elizabeth Clark = Cc: Laszlo Kovacs ; TheKey Billing = Subject: Re: Company name as it appears on client's credit cards =20 adding in @Elizabeth Clark =20 =20 On Fri, Mar 15, 2024 at 3:40=E2=80=AFPM Cheryl Cartwright = > wrote: Good Afternoon, =20 One of our clients is concerned that his payment to TheKey is not going = to TheKey based on how it is appearing on his credit card statement. He = expected to see Home Care Assistance or TheKey but instead it is = appearing at Bambora Internet PSP. Can you confirm if this is indeed = TheKey? If so, are we informing our clients of this in the initial call = from Billing? =20 Thanks, =20 Cheryl=20 =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 ------=_NextPart_001_04D9_01DA76D8.4AD6B710 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hello Tim Bombora is a tool set = up before my time here and unfortunately, I have no line of sight to = what is displayed on a statement or