--0000000000006578c605c4bf4b91 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I am looping in Nick from my team to assist. To get a better understanding, is this a hosted Quickbooks instance that is hosted by a 3rd party or is this an RDP into an existing desktop on site? On Mon, Jun 14, 2021 at 3:52 PM Timothy Thomas wrote: > Hi Gabriel, > > We run Quickbooks desktop 2019 here in MTL and we've used this system for > several years. Most recently we're experiencing frequent crashes / freezi= ng > when we email an invoice or report. > > Most of our users access this system via remote desktop but that doesn't > appear to be the issue. > > I've rebuilt the company file to be sure there are no errors and it's > still occurring. Can you assist? > > Best, > Tim > > -- > > > > Timothy Thomas > > > > *Regional Director of Operations* > > Tel: 514.907.5065 | Fax: 514.221.4265 > > tt@homecareassistance.com | Homecareassistancemontreal.ca > > > > --=20 Gabriel La Head of IT Operations Home Care Assistance Direct: 650-257-2395 www.homecareassistance.com --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Aging Well --0000000000006578c605c4bf4b91 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 I am looping in Nick from my team to assist.=C2=A0 To get a better understanding, is this a hosted Quickbooks ins= tance that is hosted by a 3rd party or is this an RDP into an existing desk= top on site? On Mon, Jun 14, 2021 at 3:52 PM Timothy Thomas < tt@homecareassistance.com &g= t; wrote: Hi Gabriel, We run Quickbooks desktop 2019 he= re in MTL and we've used this system for several years. Most recently w= e're experiencing frequent crashes / freezing when we email an invoice = or report. Most of our users access this system vi= a remote desktop but that doesn't appear=C2=A0to be the issue. I've rebuilt the company file to be sure there are no = errors and it's still occurring. Can you assist? Best, Tim -- = =C2=A0 = <span style=3D"font-size:18pt;font-f= amily:Arial;color:rgb(0,0,0);background-color:transp