----==_mimepart_60c7d124c0196_2612b0eb26d2360108251f9 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 =C2=A0 =C2=A0 =C2=A0 How are you accessing Quickbooks via = the remote desktop? =C2=A0Are you connecting to a VPN first? Than= ks,=C2=A0 Nick DeSerio = = On Mon, 14 Jun at 3:59 PM , Gabriel La wr= ote: = Hi Tim,=C2=A0 = = I am looping in Nick from my team to assist.=C2=A0 = = To get a better understanding, is this a hosted Quickbooks instance that= is hosted by a 3rd party or is this an RDP into an existing desktop on s= ite? = = On Mon, Jun 14, 2021 at 3:52 PM Timothy Thomas wrote: = = = Hi Gabriel, = We run Quickbooks desktop 2019 here in MTL and we've used this system fo= r several years. Most recently we're experiencing frequent crashes / free= zing when we email an invoice or report. = = Most of our users access this system via remote desktop but that doesn't= appear=C2=A0to be the issue. = = I've rebuilt the company file to be sure there are no errors and it's st= ill occurring. Can you assist? = = Best, = Tim = = -- = =C2=A0 = = Timothy Thomas = = Regional Director of Operations = = Tel: 514.907.5065 |=C2=A0 Fax: 514.221.4265 = = tt@homecareassistance.com | Homecareassistancemontreal.ca = = = = = = = = -- = Gabriel La = Head of IT Operations = Home Care Assistance = = Direct: 650-257-2395 = = = www.homecareassistance.com = --- = Read Our Testimonials = Join Our Newsletter = We Are Hiring! = = = = = Champions of Aging Well ----==_mimepart_60c7d124c0196_2612b0eb26d2360108251f9 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 =C2=A0 =C2=A0 =C2=A0 How are you accessing Quickbooks vi= a the remote desktop? =C2=A0Are you connecting to a VPN first? Thanks,=C2=A0 Nick DeSerio On Mon, 14 Jun at 3:59 PM , Gabriel La <i= t@homecareassistance.com> wrote: Hi Tim,=C2=A0 I am looping in Nick from my team to assist.=C2=A0 To get a better understanding, is this a hosted Quickbooks instance = that is hosted by a 3rd party or is this an RDP into an existing desktop = on site? On Mon, Jun 14, 2021 at 3:52 PM Tim= othy Thomas < tt@homecareassistance.com > wrote: Hi Gabriel, We run Quickbooks desktop 2019 here in MTL and we've used this syste= m for several years. Most recently we're experiencing frequent crashes / = freezing when we email an invoice or report. Most of our users access this system via remote desktop but that doe= sn't appear=C2=A0to be the issue. I've rebuilt the company file to be sure there are no errors and it'= s still occurring. Can you assist? Best, Tim -- = =C2=A0 <img src=3D"= https://lh3.goog