--000000000000f8286805ea4a1d54 Content-Type: text/plain; charset="UTF-8" Tomorrow is fine with me. I can move something if need be. Cheryl On Wed., Oct. 5, 2022, 9:01 a.m. Timothy Thomas, wrote: > I'm having a difficult time finding availability that overlaps in > everyone's calendar. Can we make it work for tomorrow between 3pm and 430 > EST, otherwise Wednesday the 12th at 4pm EST? > > On Wed, Oct 5, 2022 at 1:51 AM Sharon Speirs wrote: > >> A few thoughts >> >> - Vacation coverage - what makes the most sense in terms of markets >> but also in terms of efficiency ie Montreal - Melissa on vacation is it >> Maria who does scheduling or Nikita? Tyler on vacation is it someone from >> the Toronto team or is it Amrita- is it different based on role? ie >> Recruiters, Client Success, Client Solutions, Schedulers, On call >> >> >> - will we have blackout periods where no one can take vacation from >> the office team - holidays etc >> - Tagging of clients /caregivers- standardized for each office >> - Overtime, Uber, bonus for caregiver to take shifts, who says "yes" >> in each market >> - Caregivers wanting more hours - how is that shared weekly, so they >> are addressed by the scheduling team >> - Missed calls in 8 by 8 due to time differences etc - who is in >> charge of follow up - we can't just not answer the phone >> >> >> >> >> On Tue, Oct 4, 2022 at 9:04 AM Timothy Thomas wrote: >> >>> Good afternoon, >>> >>> Could you please send me any additional topics you would like to >>> discuss on our next leadership call? >>> >>> Thanks >>> >>> ---------- Forwarded message --------- >>> From: Charles Terlesky >>> Date: Tue, Oct 4, 2022 at 12:01 PM >>> Subject: Topics for Leadership Call >>> To: Timothy Thomas >>> >>> >>> Hi Tim, >>> >>> Here are some topics to discuss for the leadership call: >>> >>> - Call flow in the offices - who answers what calls? >>> - Tagging of the caregivers - is this done by the ambassador or the >>> recruitment team? >>> - Company Policies - will we have a standard document for all >>> offices? >>> - Forms - who sends out and who receives them? (time off, etc.) >>> - Caregiver App - who will manage the alerts? ( example: caregiver >>> requesting PPE through the App) >>> - Corporate policy for EPIC? >>> - Are we paying for orientation in all markets now? ( Toronto, >>> Calgary and Winnipeg pay - Montreal, Mississauga, Oakville, and Vancouver >>> don't pay) >>> - Care Academy - should the recruiter set up the new hire in the >>> Care Academy and then hand it off to Ambassadors? Is it an expectation that >>> all offices use the Care Academy? >>> - Dementia training? Who will invite to dementia training, and do >>> all caregivers have to complete this training? Will we pay for this to be >>> done? >>> - Whats the best way to hand off "new hires" to the ambassadors? >>> Email/Spreadsheet/run a report? >>> - Is there a budget for the Ambassador team? (caregiver of the >>> month, short shift pick up, birthdays, star performers, Chri