--000000000000e4b9c905ea4a2120 Content-Type: text/plain; charset="UTF-8" Tomorrow works for me as well Sharon On Wed, Oct 5, 2022 at 7:08 AM Cheryl Cartwright wrote: > Tomorrow is fine with me. I can move something if need be. > > Cheryl > > On Wed., Oct. 5, 2022, 9:01 a.m. Timothy Thomas, wrote: > >> I'm having a difficult time finding availability that overlaps in >> everyone's calendar. Can we make it work for tomorrow between 3pm and 430 >> EST, otherwise Wednesday the 12th at 4pm EST? >> >> On Wed, Oct 5, 2022 at 1:51 AM Sharon Speirs wrote: >> >>> A few thoughts >>> >>> - Vacation coverage - what makes the most sense in terms of markets >>> but also in terms of efficiency ie Montreal - Melissa on vacation is it >>> Maria who does scheduling or Nikita? Tyler on vacation is it someone from >>> the Toronto team or is it Amrita- is it different based on role? ie >>> Recruiters, Client Success, Client Solutions, Schedulers, On call >>> >>> >>> - will we have blackout periods where no one can take vacation from >>> the office team - holidays etc >>> - Tagging of clients /caregivers- standardized for each office >>> - Overtime, Uber, bonus for caregiver to take shifts, who says >>> "yes" in each market >>> - Caregivers wanting more hours - how is that shared weekly, so >>> they are addressed by the scheduling team >>> - Missed calls in 8 by 8 due to time differences etc - who is in >>> charge of follow up - we can't just not answer the phone >>> >>> >>> >>> >>> On Tue, Oct 4, 2022 at 9:04 AM Timothy Thomas wrote: >>> >>>> Good afternoon, >>>> >>>> Could you please send me any additional topics you would like to >>>> discuss on our next leadership call? >>>> >>>> Thanks >>>> >>>> ---------- Forwarded message --------- >>>> From: Charles Terlesky >>>> Date: Tue, Oct 4, 2022 at 12:01 PM >>>> Subject: Topics for Leadership Call >>>> To: Timothy Thomas >>>> >>>> >>>> Hi Tim, >>>> >>>> Here are some topics to discuss for the leadership call: >>>> >>>> - Call flow in the offices - who answers what calls? >>>> - Tagging of the caregivers - is this done by the ambassador or the >>>> recruitment team? >>>> - Company Policies - will we have a standard document for all >>>> offices? >>>> - Forms - who sends out and who receives them? (time off, etc.) >>>> - Caregiver App - who will manage the alerts? ( example: caregiver >>>> requesting PPE through the App) >>>> - Corporate policy for EPIC? >>>> - Are we paying for orientation in all markets now? ( Toronto, >>>> Calgary and Winnipeg pay - Montreal, Mississauga, Oakville, and Vancouver >>>> don't pay) >>>> - Care Academy - should the recruiter set up the new hire in the >>>> Care Academy and then hand it off to Ambassadors? Is it an expectation that >>>> all offices use the Care Academy? >>>> - Dementia training? Who will invite to dementia training, and do >>>> all caregivers have to complete this training? Will we pay for this to be >>>> done? >>>> - Whats the best way to hand off "new hires" to the ambassad