--0000000000000e2ca006163f8005 Content-Type: multipart/alternative; boundary="0000000000000e2c9f06163f8004" --0000000000000e2c9f06163f8004 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No changes have been made to any of the Canada ClearCare users with regards to the user cleanup we started last week. You can submit a ticket with WellSky support via clearcare.support@wellsky.com Be sure to include the URL for Montreal(https://montreal.clearcareonline.ca= / ) *Amy Freeman* Head of Product (650)722-8247 [image: TheKey] On Tue, Apr 16, 2024 at 4:18=E2=80=AFPM wrote: > Looping in Amy Freeman here as well to potentially assist. > > > > Thank you, > > > > *Michelle Kenaga* > > Senior Manager Billing and Submissions > > Direct line: (408) 831-0579 > > michelle.kenaga@thekey.com > > [image: TheKey] > > > > *From:* michelle.kenaga@thekey.com > *Sent:* Tuesday, April 16, 2024 4:17 PM > *To:* 'John Andrew Hawkins' ; > stephanie.fuston@thekey.com; tt@thekey.com > *Cc:* kristy.poyner@thekey.com; terrence.vetter@thekey.com; > laszlo.kovacs@thekey.com > *Subject:* RE: BILLING SHOWSTOPPER $159,682.15 - [#768073] > > > > Hi John, > > > > The last time this computer was restarted was today, the team remotes int= o > a computer to access montreal quickbooks. > > > > We received this error within quick books-When we click on contact > application support it takes us to clearcare. > > > > > > > > Thank you, > > > > *Michelle Kenaga* > > Senior Manager Billing and Submissions > > Direct line: (408) 831-0579 > > michelle.kenaga@thekey.com > > [image: TheKey] > > > > *From:* John Andrew Hawkins > *Sent:* Tuesday, April 16, 2024 4:13 PM > *To:* stephanie.fuston@thekey.com > *Cc:* kristy.poyner@thekey.com; terrence.vetter@thekey.com; tt@thekey.com= ; > michelle.kenaga@thekey.com; laszlo.kovacs@thekey.com > *Subject:* Re: BILLING SHOWSTOPPER $159,682.15 - [#768073] > > > > Hi Stephanie, > > > > When was the last time updates were performed on Windows and QuickBooks? > When was the last time that this computer was restarted? > > > > Thanks, > > > > John Andrew Hawkins > > > > > > > > On Tue, 16 Apr at 7:09 PM , TheKey Support wrote: > > To keep all in the loop, this is a process that is performed every > Tuesday. This is the first day I had an issue. > > > > On Tue, Apr 16, 2024 at 7:05=E2=80=AFPM Troy Riha = wrote: > > +Terrence Vetter > > > > Is there any chance that the new security changes have blocked the > export? Could we try adding the QB web connector to enable that export > functionality somehow/or check to see if that is potentially the issue? > > > > On Tue, Apr 16, 2024 at 3:58=E2=80=AFPM wrote: > > Hi Everyone, > > > > Looping in Troy here as well. > > > > @Timothy Thomas do you have any contacts for QB support > we can reach out to for assistance here? This is currently holding up > revenue by over $159K. > > > > Thank you, > > *Kristy Poyner* > > Billing Manager > > Kristy.Poyner@thekey.com > > [image: Image removed by