RE: BILLING SHOWSTOPPER $159,682.15 - [#768073]

This is a multipart message in MIME format. ------=_NextPart_000_01BB_01DA9019.BC8780B0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_01BC_01DA9019.BC8780B0" ------=_NextPart_001_01BC_01DA9019.BC8780B0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Looping in Amy Freeman here as well to potentially assist.=20 =20 Thank you,=20 =20 Michelle Kenaga Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com =20 =20 =20 From: michelle.kenaga@thekey.com =20 Sent: Tuesday, April 16, 2024 4:17 PM To: 'John Andrew Hawkins' ; = stephanie.fuston@thekey.com; tt@thekey.com Cc: kristy.poyner@thekey.com; terrence.vetter@thekey.com; = laszlo.kovacs@thekey.com Subject: RE: BILLING SHOWSTOPPER $159,682.15 - [#768073] =20 Hi John,=20 =20 The last time this computer was restarted was today, the team remotes = into a computer to access montreal quickbooks.=20 =20 We received this error within quick books-When we click on contact = application support it takes us to clearcare.=20 =20 =20 =20 Thank you,=20 =20 Michelle Kenaga Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com=20 =20 =20 From: John Andrew Hawkins >=20 Sent: Tuesday, April 16, 2024 4:13 PM To: stephanie.fuston@thekey.com =20 Cc: kristy.poyner@thekey.com ; = terrence.vetter@thekey.com ; = tt@thekey.com ; michelle.kenaga@thekey.com = ; laszlo.kovacs@thekey.com = =20 Subject: Re: BILLING SHOWSTOPPER $159,682.15 - [#768073] =20 Hi Stephanie,=20 =20 When was the last time updates were performed on Windows and QuickBooks? = When was the last time that this computer was restarted? =20 Thanks,=20 =20 John Andrew Hawkins =20 =20 =20 On Tue, 16 Apr at 7:09 PM , TheKey Support > wrote:=20 To keep all in the loop, this is a process that is performed every = Tuesday. This is the first day I had an issue. =20 On Tue, Apr 16, 2024 at 7:05=E2=80=AFPM Troy Riha troy.riha@thekey.com> wrote: +Terrence Vetter=20 =20 Is there any chance that the new security changes have blocked the = export? Could we try adding the QB web connector to enable that export = functionality somehow/or check to see if that is potentially the issue? =20 On Tue, Apr 16, 2024 at 3:58=E2=80=AFPM kristy.poyner@thekey.com> wrote: Hi Everyone, =20 Looping in Troy here as well.=20 =20 @Timothy Thomas do you have any contacts for QB = support we can reach out to for assistance here? This is currently = holding up revenue by over $159K. =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Stephanie Fuston = stephanie.fuston@thekey.com>=20 Sent: Tuesday, April 16, 2024 5:41 PM To: John Andrew Hawkins = itsupport@thekey.com> Cc: Kristy Poyner = kristy.poyner@thekey.com>; Michelle Kenaga michelle.kenaga@thekey.com>; Timothy = Thomas tt@thekey.com>; Laszlo Kovacs laszlo.kovacs@thekey.com> Subject: Re: BILLING SHOWSTOPPER $159,682.15 - [#768073]=20 =20 Hello,=20 =20 I have not made any change