--00000000000075a5110617688f25 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes - please include Brian Boxall in the call as he was dealing directly with the client. On Wed, May 1, 2024 at 12:20=E2=80=AFPM Steve Koyanagi wrote: > Can we schedule a call to discuss? > > On Wed, May 1, 2024 at 11:19=E2=80=AFAM Chuck Terlesky > wrote: > >> I was told it was near 10K. But I don't have an exact number. >> >> On Wed, May 1, 2024 at 12:19=E2=80=AFPM Steve Koyanagi >> wrote: >> >>> What is the alleged $ amount that was stolen? >>> >>> On Wed, May 1, 2024 at 11:17=E2=80=AFAM Chuck Terlesky >>> wrote: >>> >>>> Hi Steve and Timothy, >>>> >>>> Please see Brian's message below on a former client. The family is >>>> asking for reimbursement of funds taken from their account by a caregi= ver. >>>> >>>> I want to find out the next steps and if we have to make an insurance >>>> claim. >>>> >>>> Feel free to let me know if you can provide any guidance. >>>> >>>> Regards, >>>> Chuck >>>> >>>> ---------- Forwarded message --------- >>>> From: Brian Boxall >>>> Date: Wed, May 1, 2024 at 12:11=E2=80=AFPM >>>> Subject: Caregiver Theft >>>> To: Chuck Terlesky , Chandani Patel >>> cpatel@thekey.com> >>>> >>>> >>>> On Sept 8th, 2023 we had a report that CG Madhu Mehta was suspected of >>>> theft by taking the client for personal banking and having additional >>>> funds drawn. >>>> >>>> We immediately placed the caregiver on DNS and did not schedule her >>>> elsewhere. Caregiver denied any wrongdoing. >>>> >>>> Police were notified and investigated. According to client POA ,charge= s >>>> of theft have been laid against the Caregiver. >>>> >>>> Client family is now asking about potential legal remedy from TheKey. >>>> >>>> -- >>>> Brian Boxall >>>> >>>> Client Success Manager >>>> >>>> Direct 431 887 1785 >>>> >>>> Office 204 489 6000 >>>> >>>> >>>> >>>> >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>>> >>>> >>>> -- >>>> Chuck Terlesky B.A., CCPE >>>> General Manager >>>> Winnipeg and Calgary >>>> >>>> Calgary: 403-301-3777 >>>> Winnipeg: 204-489-6000 >>>> >>>> TheKey.ca >>>> >>>> [image: TheKey] >>>> >>>> >> >> -- >> Chuck Terlesky B.A., CCPE >> General Manager >> Winnipeg and Calgary >> >> Calgary: 403-301-3777 >> Winnipeg: 204-489-6000 >> >> TheKey.ca >> >> [image: TheKey] >> >> --=20 Chuck Terlesky B.A., CCPE General Manager Winnipeg and Calgary Calgary: 403-301-3777 Winnipeg: 204-489-6000 TheKey.ca [image: TheKey] --00000000000075a5110617688f25 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes= - please include Brian Boxall in the call as he was dealing directly with = the client.=C2=A0 On Wed, May 1, 2024 at 12:20=E2=80=AFPM Steve Koyana= gi < skoyanagi@thekey.com >= wrote: Can we schedule a call to discuss?=C2=A0 On Wed, May 1, 2024 at 11:= 19=E2=80=AFAM Chuck Terlesky < cterlesky@thekey.com > wrote: I was told it was near 10K. But I don'= t have an exact number.=C2=