--000000000000ed33cb0625b4cd20 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Updated in SF, also sent a note to my team in case they have the old numbers saved anywhere else. Chicago : 773-743-4337 All Other MW Offices : 816-427-0106 Thanks! Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Wed, Oct 30, 2024 at 8:17=E2=80=AFAM Gabrielle Wolfe = wrote: > oh in that case, nvm that's a SalesForce change. I can make that right > now. @Mark Warner can you verify the numbers we > should dial for 1 & 2? > > Thanks! > > GW > > Gabrielle Wolfe > > * Head of Contact Center* > gwolfe@thekey.com > +1-360-502-3020 > TheKey.com > [image: TheKey] > > > On Wed, Oct 30, 2024 at 7:52=E2=80=AFAM Timothy Thomas wr= ote: > >> Yes, that is correct. >> >> On Wed, Oct 30, 2024 at 3:48=E2=80=AFAM Gabrielle Wolfe >> wrote: >> >>> Oh actually, if it's 11/4-11/10, is he talking about the on-call number >>> my agents call and not a change in InContact or 8x8 to the actual clien= t/cg >>> call routing? >>> >>> GW >>> >>> Gabrielle Wolfe >>> >>> * Head of Contact Center* >>> gwolfe@thekey.com >>> +1-360-502-3020 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Tue, Oct 29, 2024 at 5:33=E2=80=AFPM Audra Williams >>> wrote: >>> >>>> Mark, we can connect on this tomorrow. This will just be for >>>> 11/4-11/10. >>>> >>>> Best, >>>> >>>> On Tue, Oct 29, 2024 at 1:14=E2=80=AFPM Gabrielle Wolfe >>>> wrote: >>>> >>>>> They are coming off of call center 11/11. All of it needs to change >>>>> to some combination of MAP answering service and on-call. >>>>> >>>>> GW >>>>> >>>>> Gabrielle Wolfe >>>>> >>>>> * Head of Contact Center* >>>>> gwolfe@thekey.com >>>>> +1-360-502-3020 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Tue, Oct 29, 2024 at 12:16=E2=80=AFPM Mark Warner >>>>> wrote: >>>>> >>>>>> No call center forwarding changes should be needed for Chicago from >>>>>> an 8x8 perspective as that=E2=80=99s already established. >>>>>> >>>>>> Will we be using one of the non-Chicago office numbers to forward AL= L >>>>>> non-Chicago offices to or will a new =E2=80=9Ccombined=E2=80=9D call= center DID be >>>>>> created? If we will use one of the existing non-Chicago call center= DIDs, >>>>>> which one should we use? >>>>>> >>>>>> On Tue, Oct 29, 2024 at 2:11=E2=80=AFPM Gabrielle Wolfe >>>>>> wrote: >>>>>> >>>>>>> Absolutely should be technically feasible. Can you work with >>>>>>> Mark/Audra to make sure the final setup is determined prior to 11/1= 1 so >>>>>>> Mark can make the new routing correctly based on the new requiremen= ts? >>>>>>> >>>>>>> Adding +Gabriel La and +Audra Williams >>>>>>> for visibility. >>>>>>> >>>>>>> Thanks! >>>>>>> >>>>>>> GW >>>>>>> >>>>>>> Gabrielle Wolfe >>>>>>> >>>>>>> * Head of Contact Center* >>>>>>> gwolfe@thekey.com >>>>>>> +1-360-502-3020 >>>>>>> TheKey.com >>>>>>> [image: TheKey] >>>>>>> >>>>>>> >>>>>>> On Tue, Oct 29, 2024 at 12:01=E2=80=AFPM Timo