--0000000000004553780625b335cf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable oh in that case, nvm that's a SalesForce change. I can make that right now. @Mark Warner can you verify the numbers we should dial for 1 & 2? Thanks! GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Wed, Oct 30, 2024 at 7:52=E2=80=AFAM Timothy Thomas wrot= e: > Yes, that is correct. > > On Wed, Oct 30, 2024 at 3:48=E2=80=AFAM Gabrielle Wolfe wrote: > >> Oh actually, if it's 11/4-11/10, is he talking about the on-call number >> my agents call and not a change in InContact or 8x8 to the actual client= /cg >> call routing? >> >> GW >> >> Gabrielle Wolfe >> >> * Head of Contact Center* >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> >> >> On Tue, Oct 29, 2024 at 5:33=E2=80=AFPM Audra Williams wrote: >> >>> Mark, we can connect on this tomorrow. This will just be for 11/4-11/1= 0. >>> >>> Best, >>> >>> On Tue, Oct 29, 2024 at 1:14=E2=80=AFPM Gabrielle Wolfe >>> wrote: >>> >>>> They are coming off of call center 11/11. All of it needs to change t= o >>>> some combination of MAP answering service and on-call. >>>> >>>> GW >>>> >>>> Gabrielle Wolfe >>>> >>>> * Head of Contact Center* >>>> gwolfe@thekey.com >>>> +1-360-502-3020 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Tue, Oct 29, 2024 at 12:16=E2=80=AFPM Mark Warner >>>> wrote: >>>> >>>>> No call center forwarding changes should be needed for Chicago from a= n >>>>> 8x8 perspective as that=E2=80=99s already established. >>>>> >>>>> Will we be using one of the non-Chicago office numbers to forward ALL >>>>> non-Chicago offices to or will a new =E2=80=9Ccombined=E2=80=9D call = center DID be >>>>> created? If we will use one of the existing non-Chicago call center = DIDs, >>>>> which one should we use? >>>>> >>>>> On Tue, Oct 29, 2024 at 2:11=E2=80=AFPM Gabrielle Wolfe >>>>> wrote: >>>>> >>>>>> Absolutely should be technically feasible. Can you work with >>>>>> Mark/Audra to make sure the final setup is determined prior to 11/11= so >>>>>> Mark can make the new routing correctly based on the new requirement= s? >>>>>> >>>>>> Adding +Gabriel La and +Audra Williams >>>>>> for visibility. >>>>>> >>>>>> Thanks! >>>>>> >>>>>> GW >>>>>> >>>>>> Gabrielle Wolfe >>>>>> >>>>>> * Head of Contact Center* >>>>>> gwolfe@thekey.com >>>>>> +1-360-502-3020 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> On Tue, Oct 29, 2024 at 12:01=E2=80=AFPM Timothy Thomas >>>>>> wrote: >>>>>> >>>>>>> Hi Gabrielle, >>>>>>> >>>>>>> Since our move to the answering service was pushed back from 11/4 t= o >>>>>>> 11/11, can we make a change to how the call center routes our after= hours >>>>>>> calls in the midwest for next week? >>>>>>> >>>>>>> We're breaking the midwest into two markets. >>>>>>> >>>>>>> 1. Chicago - calls routed to their on-call line >>>>>>> 2. Kansas City, St-Louis, Columbus, Milwaukee and Gran