--000000000000691df00608b5c095 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sharon Thanks Cathy Gerth Case Manager Home Care Assistance 15331- 16 Ave #352 Surrey, B.C. V4A 1R6 ph: (604) 560-8629 (778) 279-3634 fax: (778) 279-3635 website: *www.homecareassistancevancouver.ca * Review our Book Series Read our Client Reviews https://www.youtube.com/watch?v=3DRX_4cCVybg8 On Fri, Oct 27, 2023 at 9:29=E2=80=AFAM Sharon Speirs = wrote: > Good morning all! > > There still seems to be some confusion with regard to caregiver vacation > requests so I thought I would go over what we had decided on as a team so > that going forward multiple people are not doing the work which is meant > for one department. > All caregiver days off and vacation should be accompanied by the vacation > request form which must be sent to the appropriate scheduling manager to = be > approved. Scheduling managers own the schedule so it makes sense they own > vacation requests. All vacation will be approved as long as it has the > right amount of lead time, is not in black out periods or other team > members are on vacation. We need to be reasonable. > > If a caregiver calls you for a day off or vacation request please inform > them they must file the request with the form to the proper scheduler. If > they do not have the form please take the time to send one to them. > > If you receive a vacation request via email please do not just forward > please reply back to the caregiver that you have cc'd the scheduling > manager for the caregivers client or clients for approval and they will g= et > back to them. ( this teaches caregivers who they should be dealing with > and that it has been looked at) it is then off your plate and lives with > the scheduling team. > > Scheduling managers will inform the specific case manager of all vacation > requests so that they are aware. > Scheduling managers will update caregivers on the status of the request i= n > a timely manner. > Scheduling managers will inform the families that vacation has been filed > and that they are working on a suitable replacement. ( there are times > scheduling will prefer the CM calls family but they will ask CM > individually to do that) > > Scheduling managers will ensure the replacement is scheduled and if > orientation is needed it is scheduled and will inform the CM as well as > inform the family. ( again some instances may require CM to call family) > > As we move into December all caregiver vacation should be put on the > online caregiver tracker so we do not lose sight of it and we will look a= t > it during status if required. > If you have any questions or concerns with the above please give me a cal= l > Let's have a great Friday > Sharon > > Sharon, Speirs > > Canadian Staffing Manager > > 778 279 3634 > > TheKey.ca > > [image: TheKey] > > > > > > -- > You received this message because you are subscribed to the Google Groups > "Vancouver scheduling" group. > To u