This is a multipart message in MIME format. ------=_NextPart_000_0347_01DB7D84.FBFBF470 Content-Type: multipart/related; boundary="----=_NextPart_001_0348_01DB7D84.FBFBF470" ------=_NextPart_001_0348_01DB7D84.FBFBF470 Content-Type: multipart/alternative; boundary="----=_NextPart_002_0349_01DB7D84.FBFBF470" ------=_NextPart_002_0349_01DB7D84.FBFBF470 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Joseph,=20 =20 I=E2=80=99m currently looking into the delay and will follow up on that = end once I have more information. =20 In the meantime, I noticed that this client received a credit for a = similar reason last week. I=E2=80=99ve attached last week=E2=80=99s = email communications for reference. Please confirm whether this credit = request is still valid. If yes, please specify the dates of service = being credited for documentation purposes. =20 Also, please note that clients should not be guaranteed that credits = will reflect on their invoices immediately upon issuance. Our weekly = invoicing audits, review and finalization processes, and pre-invoicing = checks which span across all TheKey locations take priority. Credits are = processed as quickly as possible, with a focus on ensuring they are = issued before scheduled auto-payments for our net 2 term clients on = Fridays. =20 =20 Thank you, Kristy Poyner Billing Manager =20 Upcoming Time Off: April 4th 2025 =20 =20 =20 From: Joey Taylor =20 Sent: Wednesday, February 12, 2025 4:19 PM To: TheKey Billing ; Kristy Poyner = ; Timothy Thomas Subject: Re: Montreal Credit - Nicodemo Alfino =20 Good Afternoon, =20 This was not done. Client is very upset and threatening to end care.=20 @kristy I was advised last week not to do my own adjustments for clients = credits but if I am advising billing I am expecting it to be done = without issues.=20 =20 Please reissue this invoice ASAP with the advised credit. =20 Thank you,=20 Joey Taylor Directeur G=C3=A9n=C3=A9ral/General Manager 514-907-5065 TheKey.ca =20 = =20 =20 =20 On Mon, Feb 10, 2025 at 4:46 PM Joey Taylor > wrote: Good Afternoon,=20 Please provide the following credit to client Nicodemo Alfino for this = week's invoice. This was due to a Cheques Emploie error in 2024. Week of Feb 3rd to Feb 9th: Credit of $552.25 Thank you, =20 Joey Taylor Directeur G=C3=A9n=C3=A9ral/General Manager 514-907-5065 TheKey.ca =20 = =20 ------=_NextPart_002_0349_01DB7D84.FBFBF470 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} <body lang=3DEN-US