Re: Detractor Alert: Colette Jerome | 1000000000040565

--000000000000d8033f05e91ea8ab Content-Type: text/plain; charset="UTF-8" Hi, Cheryl. Thank you so much for this background information, it is very helpful. With various dynamics going on I can completely understand. We did send out an email to Edith to try to connect and will keep you updated with any new information. On Mon, Sep 19, 2022 at 11:02 AM Cheryl Cartwright wrote: > Hi Keri, > > I had sent this earlier this morning regarding this case: > > Good Morning, > > I just wanted to provide some context about this client. Edith has four > hours a week for housekeeping. She had originally come to us about caring > for her daughter for those hours so she could have that time to herself > however there is no care for her daughter at all. This is strictly a > housekeeping case which no PSW wants. We have suggested she look at a > housekeeping company whom we work with in the community but she wants > someone who can also "babysit her daughter." We do have someone who has > been consistent on the case but Edith is unhappy with the depth of cleaning > she is willing to do. > > Short of hiring someone specifically for this role, we expect there will > continue to be turnover on her case in part because of the very part time > nature of the client and in part due to the lack of caregiving. > > We welcome any suggestions, > > Cheryl > > On Mon, Sep 19, 2022 at 2:56 PM Keri Thrush wrote: > >> Hi, team! >> >> >> Hope everyone is doing well. As part of our pre-planning, requesting for >> any context or background information about client Colette Jerome. I >> apologize if I am missing anyone, please feel free to add/remove names if >> necessary. We want to be very sensitive to this new relationship that has >> started so please provide any information that may be helpful. This is Colette's >> SOC1 survey which tells us that they have been a client for a week+. We >> plan to reach out to speak to Edith Jerome (indicated as primary contact >> in Clear Care) via phone and attempt to gather more information so that we >> as a team can determine how to turn their experience around, partnering >> with your operations. >> >> On Sat, Sep 17, 2022 at 7:32 AM Medallia >> wrote: >> >>> Client Name: Colette Jerome >>> >>> >>> CC ID: 1000000000040565 >>> >>> Primary Contact: Edith Jerome >>> >>> PC Contact Info: corpdlj@gmail.com / +4161234567 >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada >>> >>> Business Unit: Toronto >>> >>> Tenure: Less Than 4 Weeks >>> >>> Actual Customer Segment: Bee >>> >>> Stated Customer Segment: >>> >>> >>> >>> Survey: SOC Survey 1 >>> >>> Main Score: 1 >>> >>> Comments: >>> >>> >>> Please click here to see the full survey response and learn more about >>> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=141896 >>> >> > > -- > *Cheryl Cartwright* > Director of Care > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > >