--0000000000002e414e06004a3526 Content-Type: multipart/alternative; boundary="0000000000002e414d06004a3525" --0000000000002e414d06004a3525 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim, I would assume it would be the ops team deciding if we should pause services. Sumira had contacted the client multiple times and sent invoices. We determined that they just keep delaying. At that point, we leave it to you to make that decision on if we should continue care. @Sumira Suthesan Let us try just 1 more time to reach out to the client. Lets do this today as soon as possible. If we get no traction again, we will inform the team and I will have Gerard take it forward. thank you, On Wed, Jul 12, 2023 at 9:11=E2=80=AFAM Timothy Thomas wrot= e: > Ali you mentioned last Thursday that he would be sent a "thorough > collection email". Was this done? He asked for paper invoices. Did we do > this? > > We need to understand the process for delinquent clients. Who decides whe= n > service is pulled and who informs the client? Collections team or > operations team? > > On Wed, Jul 12, 2023 at 9:01=E2=80=AFAM Ali Malik = wrote: > >> Hi Tim, >> >> I thought we had already pulled services. If not we should do this ASAP. >> >> @Gerard Draetta This is on the collections >> sheet . We will discuss more into detail later this week. >> >> thank you >> >> On Wed, Jul 12, 2023 at 8:41=E2=80=AFAM Timothy Thomas w= rote: >> >>> I recommend we pull service immediately. >>> >>> Ali / Gerard did you speak with him last week? >>> >>> On Wed, Jul 12, 2023 at 7:59 AM Tim Thomas wrote: >>> >>>> FYI=E2=80=A6Padulo=E2=80=99s EFT was rejected again. Balance outstand= ing is now >>>> $18,556.96. >>>> >>>> >>>> [image: PastedGraphic-1.tiff] >>>> >>>> >>>> *Tim Thomas Sr.* >>>> *514: 726 7647* >>>> >>>> tthomas@thekey.com >>>> >>>> >>>> >>>> >>>> >>>> >>>> On Jul 6, 2023, at 10:33 AM, Ali Malik wrote: >>>> >>>> This is ridiculous from him! >>>> >>>> @Sumira Suthesan I will have Gerard take >>>> over and send him a thorough collection email. 18k is a lot, we will n= eed >>>> to let him know if we don't get payment soon, we will proceed with >>>> collections/legal. >>>> >>>> @Gerard Draetta Let's discuss this in our >>>> meeting tomorrow so you can take it forward. >>>> >>>> thank you, >>>> >>>> On Thu, Jul 6, 2023 at 9:14=E2=80=AFAM Tim Thomas = wrote: >>>> >>>>> Almost $18k and around 8 invoices. >>>>> >>>>> >>>>> >>>>> On Jul 6, 2023, at 9:12 AM, Timothy Thomas wrote: >>>>> >>>>> How far behind and for how much? >>>>> >>>>> On Thu, Jul 6, 2023 at 9:10=E2=80=AFAM Tim Thomas wrote: >>>>> >>>>>> This is more of the same. He=E2=80=99s playing with us. >>>>>> >>>>>> >>>>>> >>>>>> On Jul 6, 2023, at 9:08 AM, Sumira Suthesan >>>>> sumira.suthesan@thekey.com> wrote: >>>>>> >>>>>> Hi Tim, >>>>>> >>>>>> I just spoke to him...he said he needs printed/ mailed copies or he >>>>>> cannot pay. He said his accountant does not accept digital invoices,= once >>