--0000000000009cfb0e06004a487b Content-Type: multipart/alternative; boundary="0000000000009cfb0d06004a487a" --0000000000009cfb0d06004a487a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ai, I just called, the person who picked up said he's not there and he will be back around 1pm. It sounded like Ricky... I think we should pull services. I will try calling again at 1pm. Thanks, Sumira On Wed, Jul 12, 2023 at 6:29=E2=80=AFAM Ali Malik wr= ote: > Hey Tim, > > I would assume it would be the ops team deciding if we should pause > services. Sumira had contacted the client multiple times and sent invoice= s. > We determined that they just keep delaying. At that point, we leave it to > you to make that decision on if we should continue care. > > @Sumira Suthesan Let us try just 1 more time > to reach out to the client. Lets do this today as soon as possible. If we > get no traction again, we will inform the team and I will have Gerard tak= e > it forward. > > thank you, > > On Wed, Jul 12, 2023 at 9:11=E2=80=AFAM Timothy Thomas wr= ote: > >> Ali you mentioned last Thursday that he would be sent a "thorough >> collection email". Was this done? He asked for paper invoices. Did we do >> this? >> >> We need to understand the process for delinquent clients. Who decides >> when service is pulled and who informs the client? Collections team or >> operations team? >> >> On Wed, Jul 12, 2023 at 9:01=E2=80=AFAM Ali Malik = wrote: >> >>> Hi Tim, >>> >>> I thought we had already pulled services. If not we should do this ASAP= . >>> >>> @Gerard Draetta This is on the collections >>> sheet . We will discuss more into detail later this week. >>> >>> thank you >>> >>> On Wed, Jul 12, 2023 at 8:41=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> I recommend we pull service immediately. >>>> >>>> Ali / Gerard did you speak with him last week? >>>> >>>> On Wed, Jul 12, 2023 at 7:59 AM Tim Thomas wrote: >>>> >>>>> FYI=E2=80=A6Padulo=E2=80=99s EFT was rejected again. Balance outstan= ding is now >>>>> $18,556.96. >>>>> >>>>> >>>>> [image: PastedGraphic-1.tiff] >>>>> >>>>> >>>>> *Tim Thomas Sr.* >>>>> *514: 726 7647* >>>>> >>>>> tthomas@thekey.com >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Jul 6, 2023, at 10:33 AM, Ali Malik wrote: >>>>> >>>>> This is ridiculous from him! >>>>> >>>>> @Sumira Suthesan I will have Gerard take >>>>> over and send him a thorough collection email. 18k is a lot, we will = need >>>>> to let him know if we don't get payment soon, we will proceed with >>>>> collections/legal. >>>>> >>>>> @Gerard Draetta Let's discuss this in our >>>>> meeting tomorrow so you can take it forward. >>>>> >>>>> thank you, >>>>> >>>>> On Thu, Jul 6, 2023 at 9:14=E2=80=AFAM Tim Thomas wrote: >>>>> >>>>>> Almost $18k and around 8 invoices. >>>>>> >>>>>> >>>>>> >>>>>> On Jul 6, 2023, at 9:12 AM, Timothy Thomas wrote: >>>>>> >>>>>> How far behind and for how much? >>>>>> >>>>>> On Thu, Jul 6, 2023 at 9:10=E2=80=AFAM Tim Thomas wrote: >>>