Re: URGENT- (1st notice) BILLING FOR DAYS CAREGIVER DID NOT WORK - INCORRECT AMT ++ Facture no 990628 du TheKey

--0000000000008b51dd0630394ecb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Zia, As per the care agreement that you signed when care started: "Cancellations of scheduled shifts must be made during normal business hours for your designated Company office and more than forty-eight (48) hours prior to the start of the shift. Cancellations during non-business hours are recorded as of the next business day. Cancellations for weekend Services must be made by no later than close of business the previous Friday. Cancellations not received within the timeframes provided herein will be subject to a cancellation fee equivalent to the Billing Rate for the entire scheduled shift. A Client who sends a Caregiver home before the end of their scheduled shift will be billed for the entire shift" I received text and email notification from you on March 5th cancelling all shifts. We did charge for March 6th and though we technically did not have 48 hour notice, we did not charge you for March 7th. The invoice is accurate as is with a total of 34.5 hours of care being billed between March 3 - 6, 2025. I hope this helps clarify the situation. Regards, Kim McConnell On Wed, Mar 12, 2025 at 11:48=E2=80=AFPM Sweetness at La Cite wrote: > > > Good day: > > 1st URGENT NOTICE > > > Ms. McConnell the attached invoice is incorrect as it does not include th= e > days of cancellation we discussed. > > Did you not relay that there were days of cancellation to the respective > individuals, as you promised? > > Please send the corrected and updated invoice, with the new amount and > that does not include the days cancelled. > > > Regards, > > > > ----- Forwarded Message ----- > From: TheKey > To: "zacmerc@yahoo.com" > Sent: Wednesday, March 12, 2025 at 12:45:42 p.m. EDT > Subject: Facture no 990628 du TheKey > > Nous venons d'=C3=A9mettre une facture no 990628 =C3=A0 Zia Merchant (165= 661) avec > un solde de 1,427.99 $ exigible au plus tard le 14-03-2025. > > Cette facture sera pay=C3=A9e automatiquement le 2025-03-14. > > Merci de votre confiance. > Mes factures > > Nous avons remarqu=C3=A9 que vous n=E2=80=99avez pas encore visit=C3=A9 n= otre service de > facturation et de paiement en ligne utilisant la technologie Versapay > Collaborative AR. Nous avons d=C3=A9j=C3=A0 param=C3=A9tr=C3=A9 un compte= pour vous. Il vous > suffit de cliquer sur un lien dans tout courriel que nous vous avons envo= y=C3=A9 > pour acc=C3=A9der facilement =C3=A0 toutes vos factures et communiquer av= ec nous =C3=A0 > tout moment. > Commencer maintenant > > Des questions sur ce message ? > > Contactez nous|Politique de confidentialit=C3=A9|G=C3=A9rer l'email > > Con=C3=A7u par Versapay --=20 Kim McConnell LPN Gestionnaire des soins / Client Success Manager kim.mcconnell@TheKey.com 514-907-5065 TheKey.ca --0000000000008b51dd0630394ecb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Zia, As per the care agreement tha