--000000000000f92084061a4d5f26 Content-Type: multipart/alternative; boundary="000000000000f92083061a4d5f25" --000000000000f92083061a4d5f25 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Tim, Thank you so much for providing the bank statement, @Lisa Barker @Cynthia Lum please review the attached and advise when we can expect the affected clients to be refunded. Will have the HD/Collections Team assist in making contact with the clients to advise the refunds. Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Fri, Jun 7, 2024 at 5:57=E2=80=AFAM Timothy Thomas wrote= : > Here's the bank statement. > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Wed, Jun 5, 2024 at 6:03=E2=80=AFPM wrote: > >> I agree we would want a statement showing the funds received. >> >> >> >> Thanks, >> >> >> >> >> >> *Lisa Barker* >> >> Manager, Cash Application >> >> lisa.barker@thekey.com >> >> [image: TheKey] >> >> >> >> >> >> >> >> >> >> *From:* Lito Delapena >> *Sent:* Wednesday, June 5, 2024 4:23 PM >> *To:* Timothy Thomas >> *Cc:* Cynthia Lum ; Elizabeth Clark = ; >> Joey Taylor ; Lisa Barker > > >> *Subject:* Re: Re: Unexpected charge? - [#821878] >> >> >> >> Yes please, We would just need some sort of reporting where we can >> confirm that these funds have hit out accounts rather than blindly >> refunding. @Lisa Barker What are your thoughts= ? >> >> >> >> >> >> >> *Lito Delapena * >> >> Help Desk Manager >> >> *Please note my email has changed: * >> >> lito.delapena@thekey.com >> >> >> 619-722-8561 Ext. 190013 >> >> *TheKey.com * >> >> [image: TheKey] >> >> >> >> >> >> On Wed, Jun 5, 2024 at 2:16=E2=80=AFPM Timothy Thomas wr= ote: >> >> Hi Lito. >> >> >> >> Do you mean a bank statement? The converge deposits come into the bank a= s >> a lump sum. >> >> *Tim Thomas* >> >> Head of Canada Division >> >> *Please note my email has changed:* >> >> tt@TheKey.com >> >> (514) 591-9387 >> >> *TheKey.ca * >> >> [image: TheKey] >> >> >> >> >> >> On Wed, Jun 5, 2024 at 4:48=E2=80=AFPM Lito Delapena >> wrote: >> >> Hey Tim and Joey, >> >> >> >> So from review with Cynthia on the payment application team we found the >> following clients including Yolande Abdo who were previously set up for >> Annual automatic payments within Converge. @Timothy Thomas >> Would you be able to pull a bank deposit report for >> these transactions so we can see if they settled before refunding them a= ll >> out of converge? >> >> >> >> >> >> >> *Lito Delapena * >> >> Help Desk Manager >> >> *Please note my email has changed: * >> >> lito.delapena@thekey.com >> >> >> 619-722-8561 Ext. 190013 >> >> *TheKey.com * >> >> [image: TheKey] >> >> >> >> >> >> On Wed, Jun 5, 2024 at 12:02=E2=80=AFPM Timothy Thomas w= rote: >> >> Ok, please keep us poste