This is a multipart message in MIME format. ------=_NextPart_000_0201_01DABBDA.D1F8A950 Content-Type: multipart/related; boundary="----=_NextPart_001_0202_01DABBDA.D1F8A950" ------=_NextPart_001_0202_01DABBDA.D1F8A950 Content-Type: multipart/alternative; boundary="----=_NextPart_002_0203_01DABBDA.D1F8A950" ------=_NextPart_002_0203_01DABBDA.D1F8A950 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Cynthia, =20 Please pull together a list of clients with amounts that need to be = refunded today. Let=E2=80=99s confirm that all payments went through and = get the refund list completed by EOD. Schedule some time to discuss with = me if needed. =20 Thanks, =20 =20 Lisa Barker=20 Manager, Cash Application lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Lito Delapena =20 Sent: Friday, June 7, 2024 9:11 AM To: Timothy Thomas Cc: lisa.barker@thekey.com; Cynthia Lum ; Elizabeth = Clark ; Joey Taylor Subject: Re: Re: Unexpected charge? - [#821878] =20 Good Morning Tim, Thank you so much for providing the bank statement, @Lisa Barker = @Cynthia Lum = please review the attached and advise when we can expect the affected = clients to be refunded. Will have the HD/Collections Team assist in = making contact with the clients to advise the refunds. =20 Thank you, Lito Delapena=20 Help Desk Manager Please note my email has changed:=20 = lito.delapena@thekey.com=20 619-722-8561 Ext. 190013=20 =09 TheKey.com=20 =20 =20 =20 On Fri, Jun 7, 2024 at 5:57=E2=80=AFAM Timothy Thomas > wrote: Here's the bank statement. Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 =20 On Wed, Jun 5, 2024 at 6:03=E2=80=AFPM > wrote: I agree we would want a statement showing the funds received.=20 =20 Thanks, =20 =20 Lisa Barker=20 Manager, Cash Application lisa.barker@thekey.com =20 =20 =20 =20 =20 From: Lito Delapena >=20 Sent: Wednesday, June 5, 2024 4:23 PM To: Timothy Thomas > Cc: Cynthia Lum >; Elizabeth = Clark >; Joey Taylor = >; Lisa Barker = > Subject: Re: Re: Unexpected charge? - [#821878] =20 Yes please, We would just need some sort of reporting where we can = confirm that these funds have hit out accounts rather than blindly = refunding. @Lisa Barker What are your = thoughts? =20 =20 Lito Delapena=20 Help Desk Manager Please note my email has changed:=20 = lito.delapena@thekey.com=20 619-722-8561 Ext. 190013=20 =09 TheKey.com=20 =20 =20 =20 On Wed, Jun 5, 2024 at 2:16=E2=80=AFPM Timothy Thomas > wrote: Hi Lito.=20 =20 Do you mean a bank statement? The converge deposits come into the bank = as a lump sum.=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 =20 On Wed, Jun 5, 2024 at 4:48=E2=80=AFPM Lito Delapena = > wrote: Hey Tim and Joey, =20 So from review with Cynthia on the payment application team we found the = following clients including Yolande Abdo who were previously set up for = Annual