--000000000000534b730612d78ff9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, To my understanding Client directed home should not be billed bi-weekly. The tag is there for CDHC to submit her funding bi-week but the client is supposed to still be billed monthly. This was discussed in a meeting months ago with Chuck, myself, Kristy and Chakera. Has something changed? Can you please send me her last two invoices so I can try to explain this to her. She never received an invoice for the last amount billed to her so she is very confused and upset. She sent an email over the weekend to yourself and myself about it. Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Mon, Mar 4, 2024 at 8:36=E2=80=AFAM Marc Atkinson w= rote: > Shawntel, > > Thank you for clarifying the objective for the billing moving forward. > > Please note that the invoicing is set for bi-weekly. There will always be > two payments coming from her account every month. Please let us know if > anything else needs to be done at this time. > > Thank you! > > On Mon, 4 Mar at 9:58 AM , Shawntel Sousa > wrote: > Hi, > > I feel there are too many emails on this going back and forth. I spoke > with Lito last week and informed that we cannot go back and take the > difference, we will just have to ensure that we will get correctly going > forward. > > I also received an email from this client indicating that there was a > second payment removed from her account. I=E2=80=99m a bit confused as th= is client > is on monthly billing. She is very frustrated and non-verbal. Can we plea= se > look into this as quickly as possible? > > Warm regards, > Shawntel Sousa, LPN > Client Success Manager > Home Care Assistance/The Key > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > On Mon, Mar 4, 2024 at 7:52=E2=80=AFAM Marc Atkinson = wrote: > >> Hi Shawntel, >> >> Please confirm if you would like for us to adjust Sue's invoice for the >> CDHC split dates of service to bill at the $37.00 per hour. >> >> Thank you! >> >> On Fri, 1 Mar at 12:09 PM , Shawntel Sousa >> wrote: >> Hi, >> >> Just spoke with Lito - He is looking into it all. >> >> *Thank you,* >> *Shawntel Sousa, LPN* >> Client Success Manager >> >> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >> 778-279-3634 >> *TheKey.ca * >> >> [image: TheKey] >> >> >> >> On Fri, Mar 1, 2024 at 9:54=E2=80=AFAM Timothy Thomas wr= ote: >> >>> Can we also make sure the same issue is not occurring with other CDHC >>> clients who pay a surcharge? >>> >>> Thanks >>> >>> On Fri, Mar 1, 2024 at 11:14=E2=80=AFAM Shawntel Sousa >>> wrote: >>> >>>> Hi, >>>> I believe we have someone else also looking into this as it appears >>>> that the clients portion was billed at the CDHC rate instead of the c