----==_mimepart_65e5ea7a8504d_21e3f96dd3980603026354 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Shawntel, Thank you for clarifying the objective for the billing movi= ng forward. Please note that the invoicing is set for bi-weekly. Ther= e will always be two payments coming from her account every month. Please= let us know if anything else needs to be done at this time. Thank yo= u! = = On Mon, 4 Mar at 9:58 AM , Shawntel Sousa wrote: Hi, = = I feel there are too many emails on this going back and forth. I spoke w= ith Lito last week and informed that we cannot go back and take the diffe= rence, we will just have to ensure that we will get correctly going forwa= rd.=C2=A0 = = I also received an email from this client indicating that there was a se= cond payment removed from her account. I=E2=80=99m a bit confused as this= client is on monthly billing. She is very frustrated and non-verbal. Can= we please look into this as quickly as possible?=C2=A0 Warm regards, = Shawntel Sousa, LPN Client Success Manager Home Care Assistance/The Key = Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-= 6000 Mobile number: (403) 305-6588 = = = = = = = = On Mon, Mar 4, 2024 at 7:52=E2=80=AFAM Marc Atkinson wrote: = = = = = Hi Shawntel, = = Please confirm if you would like for us to adjust Sue's invoice for the = CDHC split dates of service to bill at the $37.00 per hour.=C2=A0 = = Thank you! = = = = On Fri, 1 Mar at 12:09 PM , Shawntel Sousa wrote: = Hi, = = Just spoke with Lito - He is looking into it all. = = Thank you, = Shawntel Sousa, LPN = Client Success Manager = = Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 = TheKey.ca = = = = = = = On Fri, Mar 1, 2024 at 9:54=E2=80=AFAM Timothy Thomas wr= ote: = = = Can we also make sure the same issue is not occurring=C2=A0with other CD= HC clients who pay a surcharge? = Thanks = = = On Fri, Mar 1, 2024 at 11:14=E2=80=AFAM Shawntel Sousa wrote: = = = Hi, = I believe we have someone else also looking into this as it appears that= the clients portion was billed at the CDHC rate instead of the client ra= te.=C2=A0 = = From the invoice sent to me, the clients pay rate was $32.95 but it was = supposed to be $37.=C2=A0 = = Myself and the client are aware that she has an out of pocket expense - = she was just confirmed thinking that the CDHC portion was sent to her bec= ause of the billing rate. Please hold off until we get further=C2=A0clari= fication from Lito, as Lito was looped into an email yesterday about this= .=C2=A0 = = Warm regards, Shawntel Sousa, LPN Client Success Manager Home Care As= sistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office N= umber: (204) 489-6000 Mobile number: (403) 305-6588 = = = = = = On Fri, Mar 1, 2024 at 9:10=E2=80=AFAM Marc Atkinson wrote: = = = = = Hi Shawntel, = = The CDHC authorization does state $32.95 per hour with a max number of m= onthly hours of 234.30. It seems that everything past 234.30 hours should= be billed directly to the client. We're going to need to bill the additi= onal hours to the client and would like the approval before doing so. = = Hi Invoicing Team Members, = = Can one of you please provide a detailed breakdown of how exactly we are= billing Sue McMaster? I just want to make sure Shawntel is on the same p= age as we are, with regards to the billing.=C2=A0 = = Thank you! = = = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_65e5ea7a8504d_21e3f96dd3980603026354 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Shawntel, Thank you for clarifying the objective for the billing m= oving forward. Please note that the invoicing is set for bi-weekly. The= re will always be two payments coming from her account every month. Pleas= e let us know if anything else needs to be done at this time. Thank you! On Mon, 4 Mar at 9:58 AM , Shawntel Sousa &= lt;ssousa@homecareassistance.com> wrote: Hi, I feel there are too many emails on this going back and= forth. I spoke with Lito last week and informed that we cannot go back a= nd take the difference, we will just have to ensure that we will get corr= ectly going forward.=C2=A0 I also received an email from this client indicating th= at there was a second payment removed from her account. I=E2=80=99m a bit= confused as this client is on monthly billing. She is very frustrated an= d non-verbal. Can we please look into this as quickly as possible?=C2=A0 Warm = regards, Shawntel Sousa, LPN Client Success Manager Home Care A= ssistance/The Key Calgary Office number: (403) 301-3777 Winnipe= g Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Mon, Mar 4, 2024 at 7:52=E2=80=AFAM Marc Atkinson < billing@thekey.com > = wrote: Hi Shawntel, Please confirm if you would like for us to adjust Sue's invoice= for the CDHC split dates of se