--00000000000011b22e0606e5321f Content-Type: multipart/alternative; boundary="00000000000011b22c0606e5321e" --00000000000011b22c0606e5321e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Team, I wanted to check in and see if we have determined if these invoices were in fact paid as the client payer has stated. I am hesitant to reach out again based on her accusation of fraudulent invoices so as to not upset the situation further with the clients payer. I still see them as open and overdue on my aging, please advise on next steps. Thank you, *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Mon, Sep 25, 2023 at 9:12=E2=80=AFAM wrote: > Hello Everyone- > > > > Circling back to the source of this thread. John sent invoices to what > appears to be the payer, and she=E2=80=99s claimed they were paid and cal= led our > request for payment fraudulent. > > > > Username is CUPSMD12703 > > Welcome123 > > > > > > Have we validated the following questions/processes? > > - Did we give Lisa LSwaikoski@scu.mb.ca the list of users who need > access to the portal? > - What do we use this portal for? > - Billing submission? > - Extracting remittance? > - Anything else? > - Did we confirm we=E2=80=99ve received payment for the invoices for J= ames > Brewster? > - Are there other questions/concerns related to the use of this portal= ? > > > > If we have questions for Sumira, let=E2=80=99s route those through Kristy= . > > Best- > > > > Elizabeth Clark > > *Director, CI & Transformation* > > *Long Term Care Insurance, Onboarding* > > > > *TheKey* > > > > > > *From:* Ali Malik > *Sent:* Friday, September 22, 2023 9:35 AM > *To:* eclark@thekey.com > *Subject:* Re: [EXTERNAL] Re: Brewster, James - Disputed Invoices > > > > Hey Elizabeth, > > > > When there are too many password attempts, the account gets locked out. > The process is to reach out to the bank rep which in this case is Lisa an= d > ask her to unlock with approval from Tim Jr. > > > > thank you, > > > > On Wed, Sep 20, 2023 at 4:29=E2=80=AFPM wrote: > > HI All > > > > I=E2=80=99d like to make sure its documented on an SOP, what clients this= is for, > when we go to Lisa for help, how we use this system, etc. > > > > Gerard/Michelle- > > > > Can you please confirm who=E2=80=99s team this should fall under from a T= axonomy > perspective so Alyson can add it for you? > > > > Elizabeth Clark > > *Director, CI & Transformation* > > *Long Term Care Insurance, Onboarding* > > > > *TheKey* > > > > > > > > *From:* Lisa Swaikoski > *Sent:* Wednesday, September 20, 2023 12:24 PM > *To:* Sumira Suthesan > *Cc:* Ali Malik ; Tim Thomas ; > Timothy Thomas ; John Janiga ; > Elizabeth Clark > *Subject:* RE: [EXTERNAL] Re: Brewster, James - Disputed Invoices > > > > The temporary password is > > > > Welcome123 > > > > Please make sure only one of you logs in, and then lets the others know > the password. > >