This is a multipart message in MIME format. ------=_NextPart_000_0001_01D9EF90.7509B5C0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0002_01D9EF90.7509B5C0" ------=_NextPart_001_0002_01D9EF90.7509B5C0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hello Everyone- =20 Circling back to the source of this thread. John sent invoices to what = appears to be the payer, and she=E2=80=99s claimed they were paid and = called our request for payment fraudulent.=20 =20 Username is CUPSMD12703 Welcome123 =20 =20 Have we validated the following questions/processes? * Did we give Lisa LSwaikoski@scu.mb.ca = the list of users who need access to the portal? * What do we use this portal for? * Billing submission? * Extracting remittance? * Anything else? * Did we confirm we=E2=80=99ve received payment for the invoices for = James Brewster? * Are there other questions/concerns related to the use of this portal? =20 If we have questions for Sumira, let=E2=80=99s route those through = Kristy. Best- =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 From: Ali Malik =20 Sent: Friday, September 22, 2023 9:35 AM To: eclark@thekey.com Subject: Re: [EXTERNAL] Re: Brewster, James - Disputed Invoices =20 Hey Elizabeth, =20 When there are too many password attempts, the account gets locked out. = The process is to reach out to the bank rep which in this case is Lisa = and ask her to unlock with approval from Tim Jr. =20 thank you, =20 On Wed, Sep 20, 2023 at 4:29=E2=80=AFPM > wrote: HI All =20 I=E2=80=99d like to make sure its documented on an SOP, what clients = this is for, when we go to Lisa for help, how we use this system, etc.=20 =20 Gerard/Michelle- =20 Can you please confirm who=E2=80=99s team this should fall under from a = Taxonomy perspective so Alyson can add it for you? =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 =20 From: Lisa Swaikoski = >=20 Sent: Wednesday, September 20, 2023 12:24 PM To: Sumira Suthesan > Cc: Ali Malik >; Tim = Thomas >; Timothy Thomas = >; John Janiga = >; Elizabeth = Clark > Subject: RE: [EXTERNAL] Re: Brewster, James - Disputed Invoices =20 The temporary password is=20 =20 Welcome123 =20 Please make sure only one of you logs in, and then lets the others know = the password. =20 If you can give me a list of who needs access, that would be great. =20 I need the following: =20 Name Email address Phone Number=20 =20 Thanks! =20 =20 Lisa Swaikoski Corporate Relationship Associate Steinbach Branch 333 Main Street, Steinbach, MB Branch: 204.326.3495 ext 2344 Direct Line: 204.346.1763 =20 =20 =20 From: Sumira Suthesan >=20 Sent: Wednesday, September 20, 2023 1:53 PM To: Lisa Swaikoski > Cc: Ali Malik >; Tim = Thomas >; Timothy Thomas = >; John Janiga = >; Elizabeth = Clark > Subject: Re: [EXTERNAL] Re: Brewster, James - Disputed Invoices =20 Hi Lisa, =20 Username is CUPSMD12703 =20 Thanks, Sumira Suthesan Accounts Receivable Specialist T: 438-230-3887 ext.1070006 = www.TheKey.com =20 =20 On Wed, Sep 20, 2023 at 11:51=E2=80=AFAM Lisa Swaikoski = > wrote: What is the User ID you are using to log in? CUPSMD_______ =20 Thanks! =20 From: Ali Malik >=20 Sent: Wednesday, September 20, 2023 12:27 PM To: Lisa Swaikoski > Cc: Tim Thomas >; = Timothy Thomas >; Sumira Suthesan = >; John = Janiga >; = Elizabeth Clark > Subject: Re: [EXTERNAL] Re: Brewster, James - Disputed Invoices =20 @Sumira Suthesan Can you please = send Lisa the details for both originators =20 On Wed, Sep 20, 2023 at 12:31=E2=80=AFPM Lisa Swaikoski = > wrote: Hi Ali, =20 When the team sends in requests like this, it speeds up the process if = you include the originator number, and user ID to be reset.=20 =20 Once I have that, I can send it off to have unlocked.=20 =20 If you are needing more users added, there is a $15 fee to have someone = added on. This way everyone has their own user, and can set themselves = up with Self Serve Password Registration, and can reset their own = passwords in a pinch. =20 I believe Sumira already emailed me, so I am just waiting on those = numbers. =20 Thanks! =20 =20 =20 Lisa Swaikoski CAFT Associate Steinbach Branch 333 Main Street, Steinbach, MB Branch: 204.326.3495 ext 2344 Direct Line: 204.346.1763 =20 =20 =20 From: Ali Malik >=20 Sent: Wednesday, September 20, 2023 11:18 AM To: Tim Thomas >; Lisa = Swaikoski > Cc: Timothy Thomas >; Sumira = Suthesan = >; John Janiga = >; Elizabeth Clark > Subject: [EXTERNAL] Re: Brewster, James - Disputed Invoices =20 @Timothy Thomas Hey Tim, you can contact Lisa , = she will reset the password as you did last time. =20 Im adding her to this thread =20 @Lisa Swaikoski Can you reset the = password for caft portal please, seems like the team is locked out. Ive = CC Tim here for approval. =20 thank you =20 On Wed, Sep 20, 2023 at 11:06=E2=80=AFAM Tim Thomas > wrote: Hi Sumira, =20 Unfortunately I no