--000000000000b06c9905fa555227 Content-Type: multipart/alternative; boundary="000000000000b06c9705fa555226" --000000000000b06c9705fa555226 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Agree with that in terms of yes, if the client sent them home we still bill for the full shift. Unsure if she left on her own accord or was sent home on that day. We can follow this up. Client wanting to nitpick 30- min when she owes us $10,000+ is laughable, at best but par for the course with this family. I have left 2 VMs this week asking to pick up additional payment. On Thu, Apr 27, 2023 at 12:59=E2=80=AFPM Timothy Thomas wro= te: > Thanks Ali > > @Brian Boxall Thoughts on this? Usually if a client > sends a caregiver home early we bill the entire shift. If the Cg left ear= ly > on their own accord then we should bill, nor pay. > > > > On Thu, Apr 27, 2023 at 1:26=E2=80=AFPM Ali Malik = wrote: > >> >> just an FYI >> ---------- Forwarded message --------- >> From: Dev Vaughan >> Date: Thu, Apr 27, 2023 at 1:25=E2=80=AFPM >> Subject: Erroneous billing on March 31 2023 >> To: Ali Malik , Brian Boxall > bboxall@homecareassistance.com> >> >> >> =EF=BB=BF >> >> On March 31, 2023 Donna left at 4pm not 4:30. She phoned the office but >> as no one answered her call she left a message. We check the app after a= s >> we were working on our SFMC semi annual report. We checked all dates on = the >> app to confirm the invoice would be correct. Sometime between March 31 a= nd >> when the invoice was generated someone changed her finish time. This >> resulted in an extra half hour being billed. >> >> [image: image0.png][image: image1.png] >> >> >> >> >> >> -- >> *Ali Malik* >> Manager - Financial Operations >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 Brian Boxall Client Success Manager Direct 431 887 1785 Office 204 489 6000 TheKey.ca [image: TheKey] --000000000000b06c9705fa555226 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Agree with that in terms of yes, if the client sent them h= ome we still bill for the full shift.=C2=A0=C2=A0 Unsure= if she left on her own accord or was sent home on that day. We can follow = this up. Client wanting to nitpick 30- min when she owes= us=C2=A0 $10,000+ is laughable,=C2=A0at best=C2=A0 but par for the course = with this family. I have left 2 VMs this wee= k asking to pick up additional payment. On Thu, Apr 27, 2023 at 12:59= =E2=80=AFPM Timothy Thomas < tt@thekey.c= om > wrote: Thanks Ali @Brian Boxall =C2=A0Thoughts on this? Usually = if a client sends a caregiver home early=C2=A0we bill the entire shift. If = the Cg left early on their own accord then we should bill, nor pay.=C2=A0 = On Thu, Apr 27, 2023 at 1:26=E2=80=AF= PM Ali Malik < = ali.malik@thekey.com > wrote: just an FYI ---------- Forwarded message = --------- From: Dev Va