--000000000000e5080405fa669b42 Content-Type: multipart/alternative; boundary="000000000000e5080305fa669b41" --000000000000e5080305fa669b41 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have told Dev that we need to get the balance paid off in full. She sent us etransfers and is going to drop off a cheque for balance due. Once we reconcile that, we will let you know where this account stands. Going forward, she said her husband is taking over and will etransfer payments. thank you On Thu, Apr 27, 2023 at 2:14=E2=80=AFPM Brian Boxall w= rote: > Agree with that in terms of yes, if the client sent them home we still > bill for the full shift. > > Unsure if she left on her own accord or was sent home on that day. We can > follow this up. > > Client wanting to nitpick 30- min when she owes us $10,000+ is > laughable, at best but par for the course with this family. > > I have left 2 VMs this week asking to pick up additional payment. > > On Thu, Apr 27, 2023 at 12:59=E2=80=AFPM Timothy Thomas w= rote: > >> Thanks Ali >> >> @Brian Boxall Thoughts on this? Usually if a client >> sends a caregiver home early we bill the entire shift. If the Cg left ea= rly >> on their own accord then we should bill, nor pay. >> >> >> >> On Thu, Apr 27, 2023 at 1:26=E2=80=AFPM Ali Malik = wrote: >> >>> >>> just an FYI >>> ---------- Forwarded message --------- >>> From: Dev Vaughan >>> Date: Thu, Apr 27, 2023 at 1:25=E2=80=AFPM >>> Subject: Erroneous billing on March 31 2023 >>> To: Ali Malik , Brian Boxall >> bboxall@homecareassistance.com> >>> >>> >>> =EF=BB=BF >>> >>> On March 31, 2023 Donna left at 4pm not 4:30. She phoned the office but >>> as no one answered her call she left a message. We check the app after = as >>> we were working on our SFMC semi annual report. We checked all dates on= the >>> app to confirm the invoice would be correct. Sometime between March 31 = and >>> when the invoice was generated someone changed her finish time. This >>> resulted in an extra half hour being billed. >>> >>> [image: image0.png][image: image1.png] >>> >>> >>> >>> >>> >>> -- >>> *Ali Malik* >>> Manager - Financial Operations >>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> > > > -- > Brian Boxall > > Client Success Manager > > Direct 431 887 1785 > > Office 204 489 6000 > > > > > > TheKey.ca > > [image: TheKey] > > --=20 *Ali Malik* Manager - Financial Operations --000000000000e5080305fa669b41 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have told Dev that we need to get the balance paid off i= n full. She sent us etransfers and is going to drop off a cheque for balanc= e due. Once we reconcile that, we will let you know where this account stan= ds. Going forward, she said her husband is taking over and will etransfer p= ayments.=C2=A0 thank you On Thu, Apr 27, 2023 at 2:= 14=E2