----==_mimepart_65cf612aa6990_22a3fb6c9b8ce6823181e5 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl,=C2=A0 =E2=80=8BJust following up to see if your further tests= resulted in Stephanie ringing when the applicable option was chosen from= the IVR? Thanks,=C2=A0 Mark Warner = = On Thu, 15 Feb at 3:53 PM , CherylCartwright wrote: When I use her last name she comes up but no= t her first. I ended up finding her. She sees missed calls from you and I= but doesn=E2=80=99t seem to be getting them from the ring groups. Let me= try again.=C2=A0 = = -c = = = = = On Thu, Feb 15, 2024 at 4:21=E2=80=AFPM Mark Warner wrote: = = = = = Hi Cheryl,=C2=A0 = Yes, she has an 8x8 account.=C2=A0 When looking up, just use her first o= r last name (not both) or even just the first few letters of last name. =C2= =A08x8 is a bit buggy when looking up names.=C2=A0 Also, I believe I foun= d the problem.=C2=A0 She should be working now for the New Client and Exi= sting Client options.=C2=A0 Let me know if you continue to have issues wi= th this. = = Thanks,=C2=A0 = Mark Warner = = = = = = On Thu, 15 Feb at 3:17 PM , CherylCartwright wrote: When I look her up in 8x8 she isn=E2=80=99t = even there. Only her personal number comes up. Are you sure she has been = added?=C2=A0 = = = = = On Thu, Feb 15, 2024 at 3:57=E2=80=AFPM Cheryl Cartwright wrote: = = = We are calling the office line and pressing the extension and everyone e= lse=E2=80=99s phones are ringing.=C2=A0 = = = On Thu, Feb 15, 2024 at 2:06=E2=80=AFPM Mark Warner wrote: = = = = = = Hi Cheryl,=C2=A0 = Please note your testing method/process so I can try it the same way to = see what might be failing. = = Thanks,=C2=A0 = Mark Warner ----==_mimepart_65cf612aa6990_22a3fb6c9b8ce6823181e5 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl,=C2=A0 =E2=80=8BJust following up to see if your further tests = resulted in Stephanie ringing when the applicable option was chosen from = the IVR? Thanks,=C2=A0 Mark Warner On Thu, 15 Feb at 3:53 PM , CherylCartwright= <ccartwright@homecareassistance.com> wrote: When I use her last name sh= e comes up but not her first. I ended up finding her. She sees missed cal= ls from you and I but doesn=E2=80=99t seem to be getting them from the ri= ng groups. Let me try again.=C2=A0 -c On Thu, Feb 15, 2024 at 4:21=E2=80=AFPM Mark Warner < itsupport@thekey.com &g= t; wrote: Hi Cheryl,=C2=A0 Yes, she has an 8x8 account.=C2=A0 When looking up, just use he= r first or last name (not both) or even just the first few letters of las= t name. =C2=A08x8 is a bit buggy when looking up names.=C2=A0 Also, I bel= ieve I found the problem.=