--00000000000058543c06117fc377 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Mark I was on call last night. Unfortunately, I didn't receive any calls. Thankfully, Pauli was my back up. Please let me know what you need to get this resolved. On Fri, Feb 16, 2024 at 8:20=E2=80=AFAM Mark Warner = wrote: > Hi Cheryl, > =E2=80=8BJust following up to see if your further tests resulted in Steph= anie > ringing when the applicable option was chosen from the IVR? > > Thanks, > Mark Warner > > > On Thu, 15 Feb at 3:53 PM , CherylCartwright ccartwright@homecareassistance.com> wrote: > When I use her last name she comes up but not her first. I ended up > finding her. She sees missed calls from you and I but doesn=E2=80=99t see= m to be > getting them from the ring groups. Let me try again. > > -c > > On Thu, Feb 15, 2024 at 4:21=E2=80=AFPM Mark Warner wrote: > >> Hi Cheryl, >> Yes, she has an 8x8 account. When looking up, just use her first or las= t >> name (not both) or even just the first few letters of last name. 8x8 is= a >> bit buggy when looking up names. Also, I believe I found the problem. = She >> should be working now for the New Client and Existing Client options. L= et >> me know if you continue to have issues with this. >> >> Thanks, >> Mark Warner >> >> >> On Thu, 15 Feb at 3:17 PM , CherylCartwright > ccartwright@homecareassistance.com> wrote: >> When I look her up in 8x8 she isn=E2=80=99t even there. Only her persona= l number >> comes up. Are you sure she has been added? >> >> On Thu, Feb 15, 2024 at 3:57=E2=80=AFPM Cheryl Cartwright >> wrote: >> >>> We are calling the office line and pressing the extension and everyone >>> else=E2=80=99s phones are ringing. >>> >>> On Thu, Feb 15, 2024 at 2:06=E2=80=AFPM Mark Warner >>> wrote: >>> >>>> Hi Cheryl, >>>> Please note your testing method/process so I can try it the same way t= o >>>> see what might be failing. >>>> >>>> Thanks, >>>> Mark Warner >>>> >>>> >>>> 665903:611100 > --00000000000058543c06117fc377 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Mark I was on call last night. Unfor= tunately, I didn't receive=C2=A0any calls. Thankfully, Pauli was my bac= k up. Please let me know what you need to get this=C2=A0resolved.=C2=A0 On Fri, Feb 16, 2024 at 8:20=E2=80=AFAM Mar= k Warner < itsupport@thekey.com > wrote: Hi Cheryl,=C2=A0 =E2=80=8BJust following up to see if your further tests re= sulted in Stephanie ringing when the applicable option was chosen from the = IVR? Thanks,=C2=A0 Mark Warner On Thu, 15 Feb at 3:53 PM , CherylCartwright < ccartwright@homecare= assistance.com > wrote: When I use her last name she = comes up but not her first. I ended up finding her. She sees missed calls f= rom you and I but doesn=E2=80=99t seem to be getting them from the ring gro= ups. Let me try again.=C2=A0 -c = On Thu, Feb 15, 2024 at 4:21=E2=80=AFPM Mark Warner < itsupport@th= ekey.com > wrote: Hi C