--000000000000f303d8061b2c3d27 Content-Type: multipart/alternative; boundary="000000000000f303d6061b2c3d26" --000000000000f303d6061b2c3d26 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I am confused here. We have 3 franchise offices in Canada and I believe that they all pay their monthly royalty invoices via ACH On Tue, Jun 18, 2024 at 9:00=E2=80=AFAM Laszlo Kovacs wrote: > Hi Michele, > > > > Please see thread below. We=E2=80=99re using a 3rd party vendor to proces= s CC > payments for CAD Franchisees. It would be great to get these folks migrat= ed > into our new standard process with our preferred vendor. > > > > After reading the thread, would love to get your input here. > > > > Thanks, > > > > *From:* eclark@thekey.com > *Sent:* Tuesday, June 18, 2024 10:58 AM > *To:* 'Laszlo Kovacs' ; 'Timothy Thomas' tt@thekey.com> > *Cc:* 'Lisa Barker' ; 'Kate Goodrich' kate.goodrich@thekey.com> > *Subject:* RE: Confirmation of Reserve Balance on Your Account > > > > Historically Michelle B has asked us not to charge them those fees and > said they cannot pay via card as a result. > > > > *From:* Laszlo Kovacs > *Sent:* Tuesday, June 18, 2024 8:57 AM > *To:* Timothy Thomas > *Cc:* Elizabeth Clark ; Lisa Barker lisa.barker@thekey.com>; Kate Goodrich > *Subject:* RE: Confirmation of Reserve Balance on Your Account > > > > Thanks Tim. > > > > Liz/Lisa =E2=80=93 Are we assessing a CC processing fee on these customer= s? If > not, perhaps we should (provided it=E2=80=99s legally permitted). We=E2= =80=99ll see how > much those CC points are worth to them=E2=80=A6 > > > > *From:* Timothy Thomas > *Sent:* Tuesday, June 18, 2024 10:52 AM > *To:* Laszlo Kovacs > *Cc:* eclark@thekey.com; Lisa Barker ; Kate > Goodrich > *Subject:* Re: Confirmation of Reserve Balance on Your Account > > > > Depends on the amounts. Typically Etransfers have a daily limit of 10k. > Could be cumbersome. > > > > I suspect they also like their CC points. I sure did when I was a > franchisee. > > > > On Tue, Jun 18, 2024 at 11:47=E2=80=AFAM Laszlo Kovacs > wrote: > > I=E2=80=99d think option 2, eTransfer, would be optimal. > > > > Tim =E2=80=93 Any thoughts here? > > > > *From:* eclark@thekey.com > *Sent:* Tuesday, June 18, 2024 9:54 AM > *To:* 'Laszlo Kovacs' ; 'Timothy Thomas' tt@thekey.com>; 'Lisa Barker' > *Cc:* 'Kate Goodrich' > *Subject:* RE: Confirmation of Reserve Balance on Your Account > > > > To fully automate the process and reduce overhead managing this, we would > move them into Versapay and require they pay PAD. 2nd option would be > eTransfer to the bank, and then 3rd would be the below. The option below > is unlike all other processing for the most part and with variety comes > potential for error, but I am unfamiliar with what Kartik has presented > below. > > > > *From:* Laszlo Kovacs > *Sent:* Tuesday, June 18, 2024 7:48 AM > *To:* eclark@thekey.com; Timothy Thomas ; Lisa Barker lisa.barker@thekey.com> > *Cc:* Kate Goodrich > *Su