--00000000000050aad7061b2c618e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Kartik =E2=80=93 We=E2=80=99re confused here. Are the franchisees in Canada= paying via ACH or with CC through this vendor? *From:* Michele Boehmer *Sent:* Tuesday, June 18, 2024 11:05 AM *To:* Laszlo Kovacs *Cc:* Lisa Barker ; Kate Goodrich ; Timothy Thomas ; eclark@thekey.co= m *Subject:* Re: Confirmation of Reserve Balance on Your Account I am confused here. We have 3 franchise offices in Canada and I believe that they all pay their monthly royalty invoices via ACH On Tue, Jun 18, 2024 at 9:00=E2=80=AFAM Laszlo Kovacs wrote: Hi Michele, Please see thread below. We=E2=80=99re using a 3rd party vendor to process = CC payments for CAD Franchisees. It would be great to get these folks migrated into our new standard process with our preferred vendor. After reading the thread, would love to get your input here. Thanks, *From:* eclark@thekey.com *Sent:* Tuesday, June 18, 2024 10:58 AM *To:* 'Laszlo Kovacs' ; 'Timothy Thomas' *Cc:* 'Lisa Barker' ; 'Kate Goodrich' *Subject:* RE: Confirmation of Reserve Balance on Your Account Historically Michelle B has asked us not to charge them those fees and said they cannot pay via card as a result. *From:* Laszlo Kovacs *Sent:* Tuesday, June 18, 2024 8:57 AM *To:* Timothy Thomas *Cc:* Elizabeth Clark ; Lisa Barker ; Kate Goodrich *Subject:* RE: Confirmation of Reserve Balance on Your Account Thanks Tim. Liz/Lisa =E2=80=93 Are we assessing a CC processing fee on these customers?= If not, perhaps we should (provided it=E2=80=99s legally permitted). We=E2=80=99ll = see how much those CC points are worth to them=E2=80=A6 *From:* Timothy Thomas *Sent:* Tuesday, June 18, 2024 10:52 AM *To:* Laszlo Kovacs *Cc:* eclark@thekey.com; Lisa Barker ; Kate Goodrich *Subject:* Re: Confirmation of Reserve Balance on Your Account Depends on the amounts. Typically Etransfers have a daily limit of 10k. Could be cumbersome. I suspect they also like their CC points. I sure did when I was a franchisee. On Tue, Jun 18, 2024 at 11:47=E2=80=AFAM Laszlo Kovacs wrote: I=E2=80=99d think option 2, eTransfer, would be optimal. Tim =E2=80=93 Any thoughts here? *From:* eclark@thekey.com *Sent:* Tuesday, June 18, 2024 9:54 AM *To:* 'Laszlo Kovacs' ; 'Timothy Thomas' ; 'Lisa Barker' *Cc:* 'Kate Goodrich' *Subject:* RE: Confirmation of Reserve Balance on Your Account To fully automate the process and reduce overhead managing this, we would move them into Versapay and require they pay PAD. 2nd option would be eTransfer to the bank, and then 3rd would be the below. The option below is unlike all other processing for the most part and with variety comes potential for error, but I am unfamiliar with what Kartik has presented below. *From:* Laszlo Kovacs *Sent:* Tuesday, June 18, 2024 7:48 AM *To:* eclark@thekey.com; Timothy Thomas ; Lisa Barker *Cc:* Kate Goodrich *Subject:* FW: Confirmation of Reserve Balance on Your Account GM Team, Ca