----==_mimepart_66884413e0c54_1e63fdf2dbeda8834497c8 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, Could you please share screenshots of the field that is no= t displaying the user you wish to assign? Additionally, could you provide= screenshots of the notifications that Shellie is receiving instead of Ca= thy? Please, try to include in the previously mentioned screenshot the se= nder of the notification. Thanks,=C2=A0 Luis Mart=C3=ADnez = = = On Fri, 5 Jul at 2:29 PM , CherylCartwright wrote: Shellie Lim is a Client Success Manager and = I am unable to assign her cases as her name does not come up.=C2=A0 = Cathy Gerth is a Client Success Manager who does not receive email notif= ications=C2=A0when I assign her an assessment however Shellie gets Cathy'= s notifications which makes no sense. It's like Cathy's name is associate= d with Shellie's email address.=C2=A0 = = I have no idea what it means to have a license or account.=C2=A0 = = = = On Fri, Jul 5, 2024 at 10:14=E2=80=AFAM Renee Drobek wrote: = = = = = Hi Cheryl,=C2=A0 = = Can you send me the link that you expected to notify these individuals? = Also, did Shellie have a Salesforce license or just this account=C2=A0htt= ps://homecareassistance.lightning.force.com/lightning/r/Account/001UH0000= 0ATEl2YAH/view=C2=A0? = = = Thanks,=C2=A0 = Renee = = = = = = = On Thu, 4 Jul at 2:50 PM , CherylCartwright wrote: Hi again, = Further to my email earlier today, Shellie Lim seems to have disappeared= from Salesforce and Cathy Gerth is now no longer receiving any notificat= ions. Is it because=C2=A0you are working on it? = = Please advise, = = Cheryl=C2=A0 = = = = On Thu, Jul 4, 2024 at 1:50=E2=80=AFPM Salesforce Support wrote: = = = Hi CherylCartwright, Thank you for submitting a request to the Salesfor= ce Support team. Your request has the ticket ID 857389. Please use this t= icket ID for any communication regarding this request. The Salesforce Sup= port team will keep you updated on the progress to resolving your ticket.= Thank you. ----==_mimepart_66884413e0c54_1e63fdf2dbeda8834497c8 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Cheryl, Could you please share screenshots of the field that is = not displaying the user you wish to assign? Additionally, could you provi= de screenshots of the notifications that Shellie is receiving instead of = Cathy? Please, try to include in the previously mentioned screenshot the = sender of the notification. Thanks,=C2=A0 Luis Mart=C3=ADnez On Fri, 5 Jul at 2:29 PM , CherylCartwright= <ccartwright@homecareassistance.com> wrote: Shellie Lim is a Client Succ= ess Manager and I am unable to assign her cases as her name does not come= up.=C2=A0 Cathy Gerth is a Client Success Manager who does not receive email n= otifications=C2=A0when I assign her an assessment however Shellie gets Ca= thy's notifications which makes no sense. It's like Cathy's name is assoc= iated with She