--000000000000d51507061c84c7f7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cathy and Shellie could you please screen shot your notifications that you got from sales force so we can show them what we are trying to do- Shellie it would be your emails that would help as Cathy never received them although her name is on the accounts in sales force thanks all Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Fri, Jul 5, 2024 at 12:05=E2=80=AFPM Luis Martinez Gonzalez wrote: > Hi Cheryl, > > Could you please share screenshots of the field that is not displaying th= e > user you wish to assign? Additionally, could you provide screenshots of t= he > notifications that Shellie is receiving instead of Cathy? Please, try to > include in the previously mentioned screenshot the sender of the > notification. > > > Thanks, > Luis Mart=C3=ADnez > > > On Fri, 5 Jul at 2:29 PM , CherylCartwright ccartwright@homecareassistance.com> wrote: > Shellie Lim is a Client Success Manager and I am unable to assign her > cases as her name does not come up. > > Cathy Gerth is a Client Success Manager who does not receive email > notifications when I assign her an assessment however Shellie gets Cathy'= s > notifications which makes no sense. It's like Cathy's name is associated > with Shellie's email address. > > I have no idea what it means to have a license or account. > > On Fri, Jul 5, 2024 at 10:14=E2=80=AFAM Renee Drobek salesforcesupport@homecareassistance.com> wrote: > >> Hi Cheryl, >> >> Can you send me the link that you expected to notify these individuals? >> Also, did Shellie have a Salesforce license or just this account >> https://homecareassistance.lightning.force.com/lightning/r/Account/001UH= 00000ATEl2YAH/view >> ? >> >> >> Thanks, >> Renee >> >> >> >> On Thu, 4 Jul at 2:50 PM , CherylCartwright > ccartwright@homecareassistance.com> wrote: >> Hi again, >> >> Further to my email earlier today, Shellie Lim seems to have disappeared >> from Salesforce and Cathy Gerth is now no longer receiving any >> notifications. Is it because you are working on it? >> >> Please advise, >> >> Cheryl >> >> On Thu, Jul 4, 2024 at 1:50=E2=80=AFPM Salesforce Support > salesforcesupport@homecareassistance.com> wrote: >> >>> Hi CherylCartwright, Thank you for submitting a request to the >>> Salesforce Support team. Your request has the ticket ID 857389. Please = use >>> this ticket ID for any communication regarding this request. The Salesf= orce >>> Support team will keep you updated on the progress to resolving your >>> ticket. Thank you. >>> >>> 857389:611100 > --000000000000d51507061c84c7f7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cathy and Shellie could=C2=A0you please screen shot you= r notifications that you got from sales force so we can show them what we a= re trying to do- Shellie it would be your emails that wo