--0000000000002a177e0614194c1b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I can do 130pm Calgary time, does that work for you? Best Regards, Shawntel Sousa, LPN Client Success Manager TheKey Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Wed, Mar 20, 2024 at 8:36=E2=80=AFAM Roxana Cruz wrote: > Shawntel, > > Do you have time today to connect? > > > On Wed, 20 Mar at 10:30 AM , Shawntel Sousa > wrote: > Hi, > > That is the clients rate, we set the rate under the hourly and some how > this one is moved to default to which we do not utilize in our market. Th= is > being said it=E2=80=99s not attaching to shifts and leaving them at a dif= ferent > rate. > > I have had to correct this client a few weeks in a row for the wrong > billing rate. > > Best Regards, > Shawntel Sousa, LPN > Client Success Manager > TheKey > > Calgary Office number: (403) 301-3777 > Winnipeg Office Number: (204) 489-6000 > Mobile number: (403) 305-6588 > > > On Tue, Mar 19, 2024 at 11:45=E2=80=AFAM Roxana Cruz clearcaresupport@homecareassistance.com> wrote: > >> Sorry for my delay in responding. >> >> I see that the client has a default rate - was this not his default rate= ? >> =E2=80=8B=E2=80=8B >> >> >> On Wed, 13 Mar at 7:21 PM , Roxana Cruz > clearcaresupport@homecareassistance.com> wrote: >> Great, thank you for the clients name - I will look at this. >> >> >> On Wed, 13 Mar at 6:40 PM , Shawntel Sousa >> wrote: >> Oh goodness, apparently I click send too fast :). >> >> The client is John/Joan Thompson in Calgary. >> >> Warm regards, >> Shawntel Sousa, LPN >> Client Success Manager >> Home Care Assistance/The Key >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> >> 698652:611100 > --0000000000002a177e0614194c1b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I can do 130pm Calgary time, does that work=C2=A0for you?= Best Regards, Shawntel Sousa= , LPN Client Success Manager TheKey Calgary Office number: (4= 03) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (4= 03) 305-6588 On Wed, Mar 20, 2024 at 8:3= 6=E2=80=AFAM Roxana Cruz < clearcaresupport@homecareassistance.com > wrote: Shawntel,=C2=A0 Do you have time today to connect? On Wed, 20 Mar at 10:30 AM , Shawntel Sousa < ssousa@homecareassistance= .com > wrote: Hi,=C2=A0 That is the clients rate, we set the rate under the hour= ly and some how this one is moved to defau