----==_mimepart_65faf4558b9a0_2443fb7aaa296e8437691ec Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Shawntel,=C2=A0 Do you have time today to connect? = = On Wed, 20 Mar at 10:30 AM , Shawntel Sousa wrote: Hi,=C2=A0 = = That is the clients rate, we set the rate under the hourly and some how = this one is moved to default to which we do not utilize in our market. Th= is being said it=E2=80=99s not attaching to shifts and leaving them at a = different rate.=C2=A0 = = I have had to correct this client a few weeks in a row for the wrong bil= ling rate.=C2=A0 Best Regards, Shawntel Sousa, LPN Client Success Mana= ger TheKey Calgary Office number: (403) 301-3777 Winnipeg Office Number= : (204) 489-6000 Mobile number: (403) 305-6588 = = = = = = = = On Tue, Mar 19, 2024 at 11:45=E2=80=AFAM Roxana Cruz wrote: = = = = = Sorry for my delay in responding.=C2=A0 = = I see that the client has a default rate - was this not his default rate= ?=C2=A0 = = =E2=80=8B=E2=80=8B = = = = = = On Wed, 13 Mar at 7:21 PM , Roxana Cruz wrote: = = Great, thank you for the clients name - I will look at this.=C2=A0 = = = = = = On Wed, 13 Mar at 6:40 PM , Shawntel Sousa wrote: Oh goodness, apparently I click send too fas= t :).=C2=A0 = = The client is John/Joan Thompson in Calgary. =C2=A0 Warm regards, Sha= wntel Sousa, LPN Client Success Manager Home Care Assistance/The Key Ca= lgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-600= 0 Mobile number: (403) 305-6588 ----==_mimepart_65faf4558b9a0_2443fb7aaa296e8437691ec Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Shawntel,=C2=A0 Do you have time today to connect? On Wed, 20 Mar at 10:30 AM , Shawntel Sousa &= lt;ssousa@homecareassistance.com> wrote: Hi,=C2=A0 That is the clients rate, we set the rate under the hou= rly and some how this one is moved to default to which we do not utilize = in our market. This being said it=E2=80=99s not attaching to shifts and l= eaving them at a different rate.=C2=A0 I have had to correct this client a few weeks in a row = for the wrong billing rate.=C2=A0 Best Regards, Shawntel Sousa, LPN Clie= nt Success Manager TheKey Calgary Office number: (403) 301-377= 7 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6= 588 On Tue, Mar 19, 2024 at 11:45=E2=80=AFAM Roxana Cruz < clearc= aresupport@homecareassistance.com > wrote: Sorry for my delay in responding.=C2=A0 <div style=3D'font-family:"Helvetica Neue",Helvetica,Ar