--0000000000001924f505dd97608c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I send out any negatives from clients and CGs and have the team respond to what was written and then we review for NJ. I go through the others with the GMs in our 1:1s. On Tue, Apr 26, 2022 at 3:11 PM Angie Markwell wrote: > Hi just curious if you review these with your team weekly? If you don't > suggest a great opportunity to celebrate and learn weekly. > > ---------- Forwarded message --------- > From: Medallia Feedback > Date: Tue, Apr 26, 2022 at 3:00 PM > Subject: Weekly Caregiver Exceptions Report > To: > > > Based on feedback, client and caregiver feedback is separated into 2 > separate reports. This caregiver exception report includes all detractor > responses organized by division. > > Share individual responses by sending the response page URL. > > Email ahodges@thekey.com with any issues or questions. > View My Dashboard > > > Division Business Unit Field Responsedate Link to Response Main Score > > Central > Rockwall > 4/22/22 12:48 PM > Go to Response > > 4 > Reason for CG NPS Score > You'll don't pay enough for the people. Ill ness u have to do. > Central > Boise > 4/20/22 7:59 AM > Go to Response > > 5 > Central > Ohio > 4/20/22 3:38 PM > Go to Response > > 1 > Reason for CG NPS Score > I constantly has problem when I go to clock out I end up calling in to > clock out and a lot of the questions that you ask when clocking out that= =E2=80=99s > not respond or corresponds with night shift > Central > Ohio > 4/20/22 9:58 AM > Go to Response > > 3 > Reason for CG NPS Score > Phone > Central > Austin > 4/22/22 7:26 AM > Go to Response > > 5 > Reason for CG NPS Score > Still waiting for a paycheck from 03/11/22 > Central > Nebraska > 4/26/22 6:35 AM > Go to Response > > 2 > Reason for CG NPS Score > The pay is ridiculous for the work we do. The communication is awful > N California > Napa > 4/26/22 10:50 AM > Go to Response > > 0 > Reason for CG NPS Score > This job makes me feel like I have no help at all. Cant get in touch with > the company to get more hours, I don=E2=80=99t even feel like I have a jo= b or one > that cares at that. It=E2=80=99s pretty sad > N California > Napa > 4/25/22 12:14 PM > Go to Response > > 6 > Reason for CG NPS Score > Employees working day have alot of responsibilities that night person wor= k > should be equal if pay is the sake > N East > NJ > 4/24/22 1:25 PM > Go to Response > > 4 > S California > Central LA > 4/20/22 4:51 PM > Go to Response > > 5 > Reason for CG NPS Score > i have 2 months with no long hour ongoing shift i really need a job to pa= y > my expenses but haven't gotten an update. > S California > Orange County > 4/24/22 10:54 AM > Go to Response > > 5 > Reason for CG NPS Score > Available shifts > S East > Palm Beach > 4/26/22 7:24 AM > Go to Response > > 5 > Reason for CG NPS Score > Low pay > S East > Palm Beach > 4/26/22 8:57 AM > Go to Response > > 2 > > -- Kimberly Gu