--000000000000d3e1ae062165a3fd Content-Type: multipart/alternative; boundary="000000000000d3e1ac062165a3fc" --000000000000d3e1ac062165a3fc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi An, Can you please look at Jessica Groen=E2=80=99s profile in Coupa. There shou= ld be a pending payment to her that is seems to be caught up somewhere in the approval workflow. Can you please confirm for us whose inbox the approval is sitting in? I=E2=80=99m thinking we need to make sure it goes directly t= o Chuck. Thanks, *From:* Timothy Thomas *Sent:* Thursday, September 5, 2024 4:02 PM *To:* Laszlo Kovacs *Subject:* Re: FW: Missing Payments (Jessica Groen, Joy Terlesky) Ex There was one in the system now that Jessica submitted yesterday that has yet to make its way too Chuck. On Thu, Sep 5, 2024 at 2:54=E2=80=AFPM Laszlo Kovacs wrote: Hmmm=E2=80=A6so it was sitting in a different approver=E2=80=99s queue befo= re Chuck=E2=80=99s then? That is a coding items that would drive who the approver is. We can manually update the approval workflow, but it should automatically route to the right person once submitted. Not saying the setup is perfect by any means though. *From:* Timothy Thomas *Sent:* Tuesday, September 3, 2024 4:42 PM *To:* Laszlo Kovacs *Subject:* Re: FW: Missing Payments (Jessica Groen, Joy Terlesky) That=E2=80=99s not what he told me. Says he had to jump onto to open office= hours with Anotte to ask for it to land in his inbox, which it did right afterwards. Meanwhile it has been 12 days since it was submitted by Jessica. Does Anotte have any manual work to do in this process? Or is it automated? On Tue, Sep 3, 2024 at 5:26=E2=80=AFPM Laszlo Kovacs wrote: Tim, Long story short, Chuck needs to be more timely in his review/approval of the invoices from Jessica. He dragged his feet for a week and missed the cutoff. Thanks, *From:* an.ly@thekey.com *Sent:* Tuesday, September 3, 2024 4:23 PM *To:* 'Laszlo Kovacs' *Subject:* RE: Missing Payments (Jessica Groen, Joy Terlesky) We only have one open invoice for her which is the one dated 08.21 and approved on 08.28. Yes, you are correct . It was too late for last week, and will be paid this week. Thanks, *An Ly* *Accounts Payable Manager* an.ly@thekey.com *TheKey.com* *From:* Laszlo Kovacs *Sent:* Tuesday, September 3, 2024 2:18 PM *To:* an.ly@thekey.com *Subject:* RE: Missing Payments (Jessica Groen, Joy Terlesky) Help me to understand here=E2=80=A6so for the first invoice, you didn=E2=80= =99t get approval until 8.28 (Friday) which is too late for the run that week, but should be paid out in this week=E2=80=99s run, right? The invoice dated 8.21 (Wednesday)- when was that one approved? *From:* an.ly@thekey.com *Sent:* Tuesday, September 3, 2024 3:51 PM *To:* 'Laszlo Kovacs' *Subject:* RE: Missing Payments (Jessica Groen, Joy Terlesky) Hi Laszlo, The invoice is approved on 08.28 , Friday. We need all invoices to be approved before Wednesday so I can submit AP paymen