--000000000000224c9705e1969ad3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks so much, Sandra! I will go ahead and reach out to the GM's who manage the remaining sites in order to educate on the new process and get them onboarded early next week. In the meantime, just in case, I will review all alerts received since the launch of the closed loop process and forward any to the appropriate GM's. Thank you, On Thu, Jun 16, 2022 at 10:44 AM Sandra Daoust wrote: > Hi Keri, > > Thank you for the training on Medalia yesterday. > > I am copying Tim Thomas on this email so that we can loop in anyone else > in the Canadian locations for training as well. > As mentioned, my billing team is taking care of billing for HCA Toronto, > Mavencare and HCA Montreal. The other Canadian sites are still managing > billing on their own. This will change soon, but currently it is in their > hands. Any billing or service issues that come up for those sites > (Winnipeg, Vancouver, Oakville, Waterloo and Calgary) should be tagged to > the GMs of those sites. Tim mentioned that the GMs are already getting > Medallia notifications, but I am not sure if they are trained on the clos= ed > loop process. > > Thank you so much! > Sandra > > > > Sandra Daoust > > > > *Finance Manager - Canada* > > Tel: 514.907.5065 | Fax: 514.221.4265 > > sdaoust@homecareassistance.com | Homecareassistancemontreal.ca > > > > --000000000000224c9705e1969ad3 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks so much, Sandra! I will go ahead= and reach out to the GM's who manage the remaining sites in order to e= ducate on the new process and get them onboarded early next week.=C2=A0 In the meantime, just in case, I will review all aler= ts received since the launch of the closed=C2=A0loop process and forward an= y to the appropriate GM's. Thank you, On Thu, Jun 16, 2022 at 10:44 AM Sandra Daoust < sdaoust@homecareassistance.com >= ; wrote: Hi Keri, Thank you for the training on Medalia yeste= rday. I am copying Tim Thomas on this email so tha= t we can loop in anyone else in the Canadian locations for training as well= . As mentioned, my billing team is taking care of billing for HCA= Toronto, Mavencare and HCA Montreal. The other Canadian sites are still ma= naging billing on their own. This will change soon, but currently it is in = their hands. Any billing or service issues that come up for those sites (Wi= nnipeg, Vancouver, Oakville, Waterloo and Calgary) should be tagged to the = GMs of those sites. Tim mentioned that the GMs are already getting Medallia= notifications, but I am not sure if they are trained on the closed loop pr= ocess.=C2=A0 Thank you so much! Sandra = =C2=A0 Sand= ra Daoust <span style=3D"font-size:11pt;font-famil= y: