--000000000000c8e87b05f82a0e8a Content-Type: multipart/alternative; boundary="000000000000c8e87905f82a0e89" --000000000000c8e87905f82a0e89 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Cheryl and thank you Julia!! Cheryl, if you can please be on the call in the morning to discuss June, that would be a huge shoutout for our Canada team! If not, I will be happy to present as well. Best, On Thu, Mar 30, 2023 at 8:39=E2=80=AFPM Julia Watthey wrote: > Hi Cheryl, > Thank you for sharing these. > For tomorrow/Friday let's go with the Toronto story. A few questions > please: > 1. What is the full name of the Client Success Manager for June? > 2. How old is June? > 3. Am I reading you correctly that June smokes and that was an issue for > the team? > Many Thanks! > Julia > > > On Thu, Mar 30, 2023 at 6:33=E2=80=AFPM Cheryl Cartwright > wrote: > >> I chose two so you can decide which you want to use. >> >> Montreal: >> >> =E2=80=9CMr. Demers is a long time client, very sweet and a little flirt= atious. >> @Steph Demers I showed him you=E2=80=99re beautiful office photo and he = said, in >> French of course, she is beautiful! What a team you guys are lol lol =F0= =9F=A4=A3 He >> then tried to convince me that you are his cousin since you share the sa= me >> last name. Thinks it=E2=80=99s hilarious that when he calls the office e= veryone >> thinks they should transfer to you immediately. He spoke about his daugh= ter >> (committed suicide at 55, 2+ years ago) his wife that died 2 years ago. = Is >> all alone in beautiful home and is so grateful for the team we have put = in >> place. Looking to increase care to live-in in the coming weeks.=E2=80=9D >> Picture attached. >> >> Toronto: >> >> We have been caring for June McBrien for over a year. It was a bit of a >> rough start with some caregivers falling asleep in their overnight shift= s, >> some changeover due to the clients heavy smoking and generally learning = how >> to care for her as she was resistant. In the first few months we worked >> diligently to get the right care team in place. It took time to rebuild = the >> trust lost from the sleeping and a few no shows due to miscommunication >> when the app failed. >> We had cameras installed, suggested a baby monitor and put in a check in >> process to ensure our staff were arriving on time for their late night >> start. >> Her primary caregiver Mary worked hard to earn June=E2=80=99s trust and = she has >> flourished under her care. She is able to bath June and dress her each >> morning, tasks unheard of before Mary. >> We have continued to care for June and work with the family who most >> recently told us we such a huge part of June=E2=80=99s care team and a t= rusted >> partner for life. >> >> Hope this helps. >> >> Cheryl >> >> >> -- >> *Cheryl Cartwright* >> *Regional, Client Success, Canada * >> Home Care Assistance >> Office: 416-488-8777 >> Toronto, ON (EST) >> torontohomecareassistance.ca >> --- >