--00000000000056909505f829f43b Content-Type: multipart/alternative; boundary="00000000000056909405f829f43a" --00000000000056909405f829f43a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, Thank you for sharing these. For tomorrow/Friday let's go with the Toronto story. A few questions please= : 1. What is the full name of the Client Success Manager for June? 2. How old is June? 3. Am I reading you correctly that June smokes and that was an issue for the team? Many Thanks! Julia On Thu, Mar 30, 2023 at 6:33=E2=80=AFPM Cheryl Cartwright wrote: > I chose two so you can decide which you want to use. > > Montreal: > > =E2=80=9CMr. Demers is a long time client, very sweet and a little flirta= tious. > @Steph Demers I showed him you=E2=80=99re beautiful office photo and he s= aid, in > French of course, she is beautiful! What a team you guys are lol lol =F0= =9F=A4=A3 He > then tried to convince me that you are his cousin since you share the sam= e > last name. Thinks it=E2=80=99s hilarious that when he calls the office ev= eryone > thinks they should transfer to you immediately. He spoke about his daught= er > (committed suicide at 55, 2+ years ago) his wife that died 2 years ago. I= s > all alone in beautiful home and is so grateful for the team we have put i= n > place. Looking to increase care to live-in in the coming weeks.=E2=80=9D > Picture attached. > > Toronto: > > We have been caring for June McBrien for over a year. It was a bit of a > rough start with some caregivers falling asleep in their overnight shifts= , > some changeover due to the clients heavy smoking and generally learning h= ow > to care for her as she was resistant. In the first few months we worked > diligently to get the right care team in place. It took time to rebuild t= he > trust lost from the sleeping and a few no shows due to miscommunication > when the app failed. > We had cameras installed, suggested a baby monitor and put in a check in > process to ensure our staff were arriving on time for their late night > start. > Her primary caregiver Mary worked hard to earn June=E2=80=99s trust and s= he has > flourished under her care. She is able to bath June and dress her each > morning, tasks unheard of before Mary. > We have continued to care for June and work with the family who most > recently told us we such a huge part of June=E2=80=99s care team and a tr= usted > partner for life. > > Hope this helps. > > Cheryl > > > -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com > --00000000000056909405f829f43a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, Thank you for sharing these. For = tomorrow/Friday let's go with the Toronto story. A